Gates To Highlight Innovation With New Automotive Aftermarket Solutions At AAPEX

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Gates To Highlight Innovation With New Automotive Aftermarket Solutions At AAPEX

Counterman Staff
By Counterman Staff
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The automotive aftermarket division of Gates will demo the new GC32TSi Crimper, PIC Gauge 2.0 smartphone app and the eCrimp mobile app as well as innovative products from several of their key lines at AAPEX booth No. 4209.

 

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DENVER, Colo. – The Gates Corp. has announced the lineup of products and apps it will showcase at AAPEX, which takes place next week at the Sands Expo and Convention Center in Las Vegas. The company says it will showcase cutting-edge solutions in an innovation-themed booth, providing hands-on demonstrations of its new GC32TSi Crimper, the latest version of its PIC Gauge smartphone app and the eCrimp mobile app for iPhone and iPad devices, as well as product solutions from several of its key lines.

Gates GC32TSi Crimper equips operators with the necessary tools and information for crimping quality hose assemblies, including Gates eCrimp database, Internet access, a conversion calculator, service log, diagnostic and repair videos and documents. It also offers advanced functions like self-lubrication, measuring, machined die retention plates and a simple die loading system. Booth visitors will get a glimpse of the crimper in action, as Gates employees will demonstrate its capabilities live.

Gates also debut its newest version of PIC Gauge, which the company states is the first smartphone app to deliver accurate measurement and evaluation of serpentine belt wear. PIC Gauge 2.0 offers enhanced high-definition graphics for a smoother, more intuitive experience, according to Gates. It also includes Gates’ advanced targeting technology, which simplifies the process of belt image capture, a key component of the app, allowing for quick belt analysis and replacement recommendations.

AAPEX attendees also can interact with the new eCrimp mobile app at the Gates booth. Currently available for iPhone, iPad or iPod Touch, and available soon for Android devices, the app helps users find the most up-to-date crimp specifications for Gates hydraulic hose products.

Gates will show several other new products from its synchronous belt drive system (SBDS), accessory belt drive system (ABDS), cooling system, turbocharger, hydraulics, heavy-duty, fuel lines, imports, displays/sales aids and powersports lines.

To see any of these products, visit Gates at AAPEX booth No. 4209 on level two of the Sands Expo and Convention Center from Nov. 5-7.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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