GenNext Speed Mentoring Energizes 2017 HDA Truck Pride Membership Meeting

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GenNext Speed Mentoring Energizes 2017 HDA Truck Pride Membership Meeting

The kickoff event of the jam-packed schedule was a speed networking event for nearly 60 GenNext HD millennials and successful HDA Truck Pride Board members and executives from partner suppliers.

Counterman Staff
By Counterman Staff
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HDA Truck Pride kicked off its 2017 Membership Meeting with the optimism regarding “Navigating Sustainable Growth.” The kickoff event of the jam-packed schedule was a speed networking event for nearly sixty GenNext HD millennials and successful HDA Truck Pride Board members and executives from partner suppliers. Overwhelmingly positive feedback from Mentors and Millennials is already being considered to shape a similar event for next year’s meeting.

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“We are fortunate to learn from these seasoned executives who have grown this great industry into the collaborative business it is today,” said Nikki Paschall, marketing programs manager and GenNext HD board member for HDA Truck Pride. “Their perspective is invaluable as we prepare to service customers and connect our future businesses through technology so that together we may drive sustainable growth into the future.”

The HDA Truck Pride organization proudly supports GenNext HD during their annual meeting, and additionally throughout the year with participation in industry events. Additionally, HDA Truck Pride has an internal group of GenNext HD participants who convene periodically to network and steer participation.

“Multigenerational networking is invaluable to those in established careers as well as those members of GenNext HD who are enthusiastically acquiring knowledge about the industry’s history,” said Don Reimondo, President and CEO. “We must pass along our best practices and collaborate to improve upon current practices to create sustainable growth for HDA Truck Pride and solidify our legacy in the independent commercial vehicle aftermarket.”

About HDA Truck Pride

HDA Truck Pride is North America’s largest independent provider of parts and services to the commercial vehicle aftermarket. With over 700 distribution locations and over 400 service facilities, HDA Truck Pride boasts the largest aftermarket footprint. The marketing group is focused on value-added services, not just delivering parts, but solving problems and driving technical expertise. The organization offers training, product support and marketing programs all focused on growing the business of its members, fleet customers and service experts.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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