Hyundai Delivers First 2019 NEXO Fuel-Cell SUV

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Counterman has been serving auto parts jobbers, retailers and distributors since 1983.
Auto Industry

Hyundai Delivers First 2019 NEXO Fuel-Cell SUV

The NEXO is the only mass-produced fuel-cell SUV for the U.S. market, boasting a range of up to 380 miles, according to Hyundai.

Counterman Staff
By Counterman Staff
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Yong-woo (William) Lee, president and CEO of Hyundai Motor North America, congratulates Todd Hochrad of Ventura, California, the first customer to receive the all-new Hyundai Nexo.

Hyundai recently delivered its first NEXO fuel-cell SUV for the U.S. market.

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Tom Hochrad, a former scientist, picked up his hydrogen-powered SUV at Keyes Hyundai in Van Nuys, California. The NEXO is the only mass-produced fuel-cell SUV for the U.S. market, boasting a range of up to 380 miles, according to Hyundai.

“NEXO is the new technological flagship of Hyundai’s growing eco-vehicle portfolio and marks Hyundai’s continued commitment and momentum with the industry’s most diverse SUV lineup,” the automaker said.

Hochrad purchased his first hybrid car more than 15 years ago, and he has driven dedicated electric vehicles as well. His new NEXO will deliver about five times the driving range of his first all-electric car, according to Hyundai.

NEXO uses a number of ecological materials in its construction, including soybean-oil based polyurethane paint, bamboo-thread-based bio fabric, along with bio-plastic and bio-carpet extracted from sugar cane. Bio-based materials were applied to 47 different parts and reduced CO2 emissions by 26 pounds during the manufacturing process, according to Hyundai.

The NEXO features a number of advance driver-assistance systems, including forward collision-avoidance assist, lane-following assist, driver-attention warning and high-beam assist. Remote smart parking assist enables NEXO to autonomously park or retrieve itself from a parallel or perpendicular parking space with or without a driver in the vehicle.

Hyundai’s blind-spot view monitor projects the side views of NEXO in the center cluster using cameras that monitor areas that can’t be seen by a traditional rearview mirror, according to Hyundai.

NEXO can be leased for $399 (Blue model) or $449 (Limited model) for 36 months and can be purchased for $58,300. The first year of maintenance is free of charge, and customers are eligible for a tax credit (subject to individual tax circumstances) from the state of California for up to $5,000.

Purchasers of new Hyundai NEXO SUVs will receive hydrogen-fueling cards with a combined maximum value of $13,000 to be used during the first three years of vehicle ownership, Hyundai noted.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

Read Full Article

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