Incoming MEMA Board Of Directors Tasked With Leading Motor Vehicle Parts Supplier Industry Through Unprecedented Change

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Incoming MEMA Board Of Directors Tasked With Leading Motor Vehicle Parts Supplier Industry Through Unprecedented Change

MEMA, which represents the largest sector of manufacturing jobs in the United States, has met regularly with the Trump administration and has earned a voice in the national conversation on the issues that affect MEMA's division members.

Counterman Staff
By Counterman Staff
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The Motor & Equipment Manufacturers Association (MEMA), the leading trade association focused on advancing the fast-changing mobility industry, has named four nationally-known executives to its Board of Directors. The new members will join the board at a critical time as the industry faces significant changes in technology and challenges in the business and trade environment.

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In addition to the biggest technological advances in 100 years, the motor vehicle parts supplier industry is addressing threats to free trade and the North American Free Trade Agreement (NAFTA), tax reform, workforce development challenges, and many other legislative and regulatory changes being implemented or considered under the Trump administration, the organization says. MEMA, which represents the largest sector of manufacturing jobs in the United States, has met regularly with the Trump administration and has earned a voice in the national conversation on the issues that affect MEMA’s division members.

“Never before has the mobility industry had to embrace so many advances in vehicle technology so quickly and on a global scale,” said MEMA President and CEO Steve Handschuh. “Combine that with the possibility of dramatic changes to NAFTA and tax reform, and it becomes obvious why it is critical we have experienced, talented, and insightful executives at the helm of our trade association. It has never been so important that our collective voice be clear and strong on the issues that affect us, and the 2018 MEMA Board of Directors is well-positioned to help lead our industry.”

The four new members of the MEMA Board of Directors, who will each serve either a two- or three-year term effective November 2017 are: Françoise Colpron, Group President, Valeo North America Inc.; Tim Musgrave, President and CEO, Pressure Systems International; David Overbeeke, President and CEO, Brake Parts Inc.; and Jens Schueler, President, Automotive Aftermarket Americas, Schaeffler Group USA Inc.

In addition to the new members, the MEMA Board of Directors also elected its board officers, who will each assume critical responsibilities in 2018. New board officers for 2018 are: Chairman Dan Sceli, President and CEO, Peterson Spring Corp; Vice Chairman Samir Salman, CEO NAFTA Region, Continental Automotive Systems Inc.; Vice Chairman Tom Ward, Senior Vice President, Snap-on Inc. and President, Repair Systems & Information Group, Snap-on; Treasurer Joseph (Joe) McAleese, Chairman, Bendix CVS LLC; and Director Mike Mansuetti, President, Robert Bosch North America LLC.

The remainder of the 2018 MEMA Board is comprised of: Peter Butterfield, Chairman and CEO, Omega Environmental Technologies; Tim Corcoran, Director, Strategy and Vision, ZF Services LLC; Charles E. (Charley) Johnson, President and CEO, BC Partners LLC; Tim Myers, Executive Vice President and Group President, Transportation and Construction Solutions, Arconic; and Keith Stipp, Vice President Global Customer Champion, Aptiv. A full list of the MEMA Board of Directors is available online.

Fulfilling their terms on the MEMA Board are: William L. (Bill) Kozyra, Chairman, CEO and President, TI Automotive; Jack Shaffer, CEO and President, Bergstrom Inc.; and Douglas J. (Doug) Grimm, American Axle & Manufacturing Inc.

“We as an industry and a community want to thank Doug, Bill, and Jack for their years of service on the MEMA Board,” Handschuh said. “It is with the benefit of their insights and guidance that we are so well positioned for the future.”

About MEMA

The Motor & Equipment Manufacturers Association (MEMA) and its four specialized divisions comprise a leading international trade association in the fast-changing mobility industry. Representing vehicle suppliers that manufacture and remanufacture components, technologies, and systems for use in passenger cars and heavy trucks, MEMA serves as a critical bridge between high-tech capabilities in new vehicles –such as autonomous vehicles and vehicle connectivity – and the “nuts and bolts” of vehicle manufacturing. MEMA works at state, federal, and international levels to ensure that the marketplace and public policy support the development of advanced, transformative technologies that enable safer, smarter, and more efficient vehicles. By directly employing more than 871,000 Americans and generating a total employment impact of 4.26 million jobs, MEMA’s member companies are the largest sector of manufacturing jobs in the U.S. MEMA’s members are represented through four divisions: Automotive Aftermarket Suppliers Association (AASA), Heavy Duty Manufacturers Association (HDMA), Motor & Equipment Remanufacturers Association (MERA), and Original Equipment Suppliers Association (OESA). For more information on how MEMA is leading transformation in the mobility industry, visit www.mema.org.

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Customer service should be your number one priority, and it all starts with the greeting.

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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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