International Distributors USA Receives National PRONTO Association Supplier Award

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International Distributors USA Receives National PRONTO Association Supplier Award

Counterman Staff
By Counterman Staff
Published:
Company named 2013 Private Brand Supplier Of The Year for excellence in packaging, products and support.

NEW YORK, N.Y. – International Distributors USA Inc. (IDUSA), a global supply network of automotive replacement parts, has received the 2013 Private Brand Supplier of the Year award from the National PRONTO Association, one of the country’s largest auto parts buying groups. The award was presented to International Distributors USA Inc. during PRONTO’s recent Shareholder’s Conference in San Antonio, Texas.

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118966prontoawa_00000068856Bill Maggs, president of National PRONTO, and Mike Mohler, VP and product manager of National PRONTO, presented the award to IDUSA for delivering quality Pronto-branded packaging, products and support. Anan Bishara, CEO of IDUSA, and Denise Burrell, senior account manager, accepted the award on behalf of the company.

“We are very excited about this prestigious award,” said Bishara. “We are grateful for the opportunity to partner with Pronto. When you are recognized by a very successful organization such as PRONTO, it says a lot about you and the way you do business. As a National PRONTO vendor, we work side by side with exceptional, industry-leading manufacturers, so it takes a great effort and commitment to be the best. We are very proud of our people and their dedication in serving the National Pronto Association membership.”

PRONTO award winners are chosen by a membership survey, which selects the best vendor in each of eight categories: Supplier of the Year, Private Brand Supplier of the Year, OE Supplier of the Year, Marketing Excellence, Partnership, Manpower, Category Management and Mexico Supplier of the Year. The award recipients are chosen based on a strict set of criteria for each award category, which evaluates the vendor’s performance based on five key points: enthusiasm about being in a “PRONTO box,” dedication to meeting deadlines, maintaining up-to-date cataloging and applications, and delivering competitive pricing. During the survey, PRONTO members nominate and vote for the winning suppliers. International Distributors USA Inc. was one of the eight vendors recognized by the PRONTO membership for the award.

In the process of selecting IDUSA for this award, PRONTO members noted that they chose IDUSA because it was fully committed to the organization, maintained the optimum supply and demonstrated a very high priority for the PRONTO brand. The members also cited IDUSA’s great sales support and cataloging, as well as its excellent product coverage including late model applications.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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