Johnson Controls Signs Long-Term Automotive Battery Supply Agreement With SAIC Motor Corp. In China

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Johnson Controls Signs Long-Term Automotive Battery Supply Agreement With SAIC Motor Corp. In China

High-capacity absorbent glass mat (AGM) batteries to power start-stop vehicles in China.

Counterman Staff
By Counterman Staff
Published:

SHANGHAI – Johnson Controls has signed a new long-term automotive battery supply agreement with SAIC Motor Corp. Ltd.
 
The China region is Johnson Controls’ primary target for market expansion. Under the agreement, Johnson Controls will provide its Absorbent Glass Mat (AGM) batteries to power SAIC Motor’s start-stop vehicles.
 
"Our company’s history in this market gives us unique insight into our current and prospective Chinese customers," said Luke Lu, vice president and general manager of Original Equipment China, Johnson Controls Power Solutions. "As the global leader in automotive batteries, we are well-positioned to help the Chinese automotive industry grow by offering a spectrum of solutions to meet increasingly strict fuel efficiency regulations."
 
Johnson Controls has produced nearly 20 million AGM batteries since 2007. By 2020, Johnson Controls estimates that 175 million vehicles around the globe will include start-stop technology. Already in Europe, more than half of new vehicles built feature start-stop. Johnson Controls is investing in AGM technology globally to increase production capacity for North America, Europe and China.
 
Johnson Controls entered the Chinese automotive supply market with batteries in 2005 and continues to invest in bringing advanced technologies, capacity and technical capabilities to China. Today, Johnson Controls employs more than 26,000 people in China, and is in the process of building a new corporate headquarters in Shanghai.
 
 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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