Jon Owens Joins Epicor In New Role Focused On Collaborative Industry Data Analytics Solutions

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Jon Owens Joins Epicor In New Role Focused On Collaborative Industry Data Analytics Solutions

Owens joins Epicor after having served as vice president, market development, for the consumer-focused automotive service website AutoMD.

Counterman Staff
By Counterman Staff
Published:

AUSTIN, Texas — Jon Owens, MAAP, a widely respected sales and marketing executive with 32 years of experience in the automotive parts and service industry, has joined the Epicor Software automotive business as senior account executive with responsibility for collaborative industry data analytics solutions for manufacturers and their channel partners.

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Owens joins Epicor after having served as vice president, market development, for the consumer-focused automotive service website AutoMD. Prior to that, he was vice president of sales and market development for the Aftermarket Auto Parts Alliance.

Owens began his career in 1985 with The Timken Company, where he ultimately led the re-emergence of the company’s automotive aftermarket division. He later joined trade magazine and digital publisher Babcox Media, serving as group publisher with responsibility for several automotive titles. Owens also served as president of Auto 7, a parts importing company that specialized in platform-specific original equipment parts for Korean vehicles.

“Jon shares our passion for the success of automotive parts suppliers, distributors and vehicle service providers,” said Scott Thompson, vice president, automotive, analytics and content, Epicor. “He also has a deep appreciation of the significant value of Epicor’s extensive portfolio of analytics solutions for the industry. He will play an important role in helping these businesses increase market share while reducing costs through deep insight into product demand.”

Epicor has expanded its industry data analytics portfolio by focusing on collaborative projects enabling parts manufacturers to partner with key resellers within specific product categories and markets. These new capabilities will help these partners eliminate channel redundancy, streamline category inventory, and more accurately align parts to specific locations so they are immediately available when needed, according to Thompson.

Owens has long been active in several industry organizations, including the Auto Care Association, where he served as a member of the Board of Directors and Executive Committee. He is a past president of the Automotive Communications Council, former member of the Automotive Warehouse Distributors Association (AWDA) Board of Governors, and past chairman of that organization’s marketing committee and Young Executives Society. He currently serves on the board of the Automotive Aftermarket Charitable Foundation and Auto Care Association Event Committee.

Owens was the 36th recipient of the prestigious AWDA Pursuit of Excellence Award, presented in 2002, and has received the Northwood University Automotive Aftermarket Education Award. 

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions manage complexity, increase efficiency, and free up resources so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

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Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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