Largest ReMaTec Ever Opens Its Doors In June 2015

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Largest ReMaTec Ever Opens Its Doors In June 2015

The show is widely recognized as the most important networking platform for the global remanufacturing industry, organizers say.

Counterman Staff
By Counterman Staff
Published:

ReMaTec

AMSTERDAM — ReMaTec2015, the world’s largest international remanufacturing trade show has opened its online visitor registration for its eighth edition taking place in June. The show is widely recognized as the most important networking platform for the global remanufacturing industry, organizers say. Spread across two of the large exhibition halls, the show features 10,000 m2 of gross exhibition floor space and 225 exhibitors from all over the world. ReMaTec2015 will take place June 14-16, 2015, at Amsterdam RAI.

A growing show to represent a growing industry
The remanufacturing industry has experienced tremendous growth over the past years. Where the automotive industry in general has been severely hit by the crisis, the scope for remanufacturing has increased. With the general trend towards sustainability, remanufacturing’s role in the circular economy is growing. The Horizon 2020 framework, the biggest EU Research and Innovation programme ever, has identified remanufacturing as an important tool in cutting global energy consumption, waste and emissions.

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As a cost-effective and high-quality alternative for new replacement parts, the industry sees an ever greater demand for remanufactured products. As such the automotive and heavy duty remanufacturing industry worldwide has been undergoing rapid growth, which is reflected on the ReMaTec show floor.

Many companies have decided to increase their presence on the show by creating larger stands and the number of exhibitors has increased by 20 percent compared to the previous edition. ReMaTec2015 will be welcoming many first-time exhibitors and with an exhibitor list representing over 20 different countries the show aims to form a true representation of the international industry.

New entrance policy
To facilitate the increased size and popularity of the show, the entrance policy to ReMaTec2015 has been updated. Visitors are encouraged to register early, and will be able to register for free tickets until June 5, 2015. Registration after this date will incur a fee. Visitors with an invitation from an exhibitor will still be able to register for free entrance at all times.

“Early registration is encouraged as it gives us a clear view of the show’s attendance and allows us to cater for this accordingly,” said show manager Niels Klarenbeek. “The online pre-registration also enables us to keep visitors informed on the latest news and developments and we use it as a channel to provide all the tools to help them get the most out of their visit.” More details on the new entrance policy can be found on the ReMaTec2015 website.

For more information, visit www.rematec.com.

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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