Lithium Ion Batteries For Electric Vehicles Will Surpass $26 Billion In Annual Revenue by 2023, Forecasts Navigant Research

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Lithium Ion Batteries For Electric Vehicles Will Surpass $26 Billion In Annual Revenue by 2023, Forecasts Navigant Research

Nearly all-new EV models will use lithium ion technology, report concludes.

Counterman Staff
By Counterman Staff
Published:

BOULDER, Colo. – The steady increase in sales of electric vehicles (EVs) has led to advances in EV batteries, particularly those using lithium ion (Li-ion) technology. While early hybrid vehicles featured nickel-metal hydride (NiMH) batteries, Li-ion batteries have taken over, particularly in the latest generation of plug-in electric vehicles (PEVs).
 
According to a new report from Navigant Research, worldwide revenue from Li-ion batteries for EVs will grow from less than $6 billion in 2014 to $26.1 billion in 2023.
 
“The shift to lithium ion represents a major endorsement of the ability of this chemistry to perform consistently in an automotive environment,” says David Alexander, senior research analyst with Navigant Research. “Most of the major automakers have introduced battery electric vehicle (BEV) and plug-in hybrid electric vehicle (PHEV) models in the past two years, almost all of which use lithium ion batteries for onboard energy storage.”
 
Demand for Li-ion batteries will be driven primarily by BEVs throughout the forecast period thanks to the size of the battery required, according to the report. Both hybrid EVs and PHEVs will decline slightly as a percentage of the total, according to Navigant, while stop-start vehicles (SSVs) will see their share of the Li-ion battery market steadily increase, as a result of higher volumes of vehicle sales and the adoption of Li-ion batteries in stop-start models as the cost-per-kilowatt-hour decreases.
 
Additional information can be found at www.navigantresearch.com.
 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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