Long Island, N.Y., Car Enthusiast's '67 Olds 442 Wins Federal-Mogul Motorparts King Of The Road Contest

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Long Island, N.Y., Car Enthusiast’s ’67 Olds 442 Wins Federal-Mogul Motorparts King Of The Road Contest

Alan Nappi's Olds outperformed more than 550 other King of the Road entrants in the popular online contest. Nappi is a retired auto parts counterperson and New York City firefighter.

Counterman Staff
By Counterman Staff
Published:

1967-olds-442-federal-mogulSOUTHFIELD, Mich. – Alan Nappi’s children fight over who will someday assume ownership of his beautifully maintained 1967 Oldsmobile 442. Now they might have to contend with thousands of other muscle car enthusiasts, as Nappi’s flawless coupe has claimed the grand prize in the 2016 “King of the Road” contest from Federal-Mogul Motorparts.

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Nappi’s Olds outperformed more than 550 other King of the Road entrants in the popular online contest, which garnered more than 83,000 votes on the www.fmcarshow.com website. The owner, a retired auto parts counterperson and New York City fireman residing in Merrick, N.Y., will receive the $5,000 (USD) King of the Road grand prize in addition to the $500 (USD) he already received for winning one of the contest’s 10 weekly rounds.

The King of the Road contest encourages enthusiasts to showcase their daily rides, hot rods and/or custom vehicles through photos and stories shared at www.FMcarshow.com and via social media. Participants also have the opportunity to demonstrate how they utilize Federal-Mogul Motorparts products – including ANCO wipers; Champion spark plugs, filters and wipers; Fel-Pro gaskets; MOOG steering and suspension; National bearings and seals; Sealed Power and Speed-Pro engine parts; and Wagner brake products and lighting – to help ensure superior vehicle safety, performance and reliability. Federal-Mogul Motorparts is a division of Federal-Mogul Holdings Corporation (NASDAQ: FDML).

Nappi purchased his 442 – the name signifies the vehicle’s four-barrel carburetor, four-speed manual transmission and dual exhaust – as a 16-year-old in 1971. “It didn’t matter that I couldn’t drive a four-speed – I would learn!” he said. “My mom wasn’t very happy that my dad let me buy it, but in the years since she saw how it brought our family together – especially as she watched her grandchildren gather around and ask for rides.”

The Olds came factory-equipped with air conditioning, power steering, power brakes, power windows, AM/FM radio, power antenna and even a rear defroster. Over the years Nappi has invested in custom chrome, pin striping, powder coating and new paint, all of which “have made her even more special,” he said, adding that the car is equipped with a full complement of ANCO, Champion, Fel-Pro, MOOG, and Wagner parts.

“The King of the Road contest celebrates the continued vitality of the North American car culture,” said Dana Bubonovich, manager of social media and digital promotions for Federal-Mogul Motorparts.  “Alan’s 442, like those of many of this year’s entrants, is much more than a car. It is a family heirloom.”

For more information, please visit www.FMMotorparts.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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