Luber-finer Unveils Extreme Clean HD Premium Cabin Air Filters

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Luber-finer Unveils Extreme Clean HD Premium Cabin Air Filters

The Extreme Clean Cabin Air Filter has been designed with application coverage for 16 popular truck and heavy-duty equipment manufacturers, including Freightliner, International, Volvo, Kenworth, Sterling, Western Star and John Deere.

Counterman Staff
By Counterman Staff
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luber-finer

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PERRYSBURG, Ohio — Luber-finer has announced that its Extreme Clean HD Premium Cabin Air Filters possess the capability to trap airborne particles ranging in size from 5 to 100 microns. This allows the Extreme Clean to prevent 98 percent of allergens from entering the passenger cabin of a heavy-duty vehicle, which is a crucial advantage in the spring when many drivers can suffer from allergies that are triggered by airborne pollen, the company says.

“Many drivers need to battle through the itchy eyes, stuffy noses and scratchy throats that are the hallmark of the springtime hay-fever season, but they have a best-in-class solution they can turn to in the Extreme Clean HD Premium Cabin Air Filter,” said Gary Bilski, chief engineer for FRAM Filtration, Luber-finer’s parent company. “The Extreme Clean Cabin Air Filter has been designed to be a first line of defense in not only keeping allergens out of the cab, but also preventing volatile organic compounds, such as gas or exhaust fumes, and other offensive odors from entering the passenger space.”

In addition to featuring a filter media that is fine enough to trap most airborne contaminants, the Extreme Clean Cabin Air Filter also combines Arm & Hammer Baking Soda and carbon in the media. This combination gives the Extreme Clean the ability to do something most competitive models can’t – remove nuisance odors before they can reach the cabin.

The Extreme Clean Cabin Air Filter has been designed with application coverage for 16 popular truck and heavy-duty equipment manufacturers, including Freightliner, International, Volvo, Kenworth, Sterling, Western Star and John Deere. Recommended in-service time for the Extreme Clean is 12,000 to 15,000 miles, though the filter may need to be replaced sooner if the vehicle operates constantly in harsh conditions. Please consult the owner’s manual when replacing cabin air filter.

For more information on Luber-finer heavy duty filtration products, please contact your Luber-finer sales representative, visit www.luberfiner.com or call (800) 851-3641. You can also follow Luber-finer on Facebook, Twitter, LinkedIn and YouTube.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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