MAM Continues Long-Term Relationship With Monro

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MAM Continues Long-Term Relationship With Monro

The automotive repair and tire services provider extends its relationship with an upgrade to latest release of MAM business management software.

Counterman Staff
By Counterman Staff
Published:

BLUE BELL, Pa. — MAM Software Inc. (“MAM Software”), a wholly owned subsidiary of MAM Software Group Inc. announced today that it is to continue its long-standing relationship with Monro Muffler Brake, Inc.

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MAM has been supporting Monro for more than two decades and the relationship is set to continue following a recent upgrade to its business management software. Monro is in the process of implementing the latest release of VAST Enterprise Retail at all of Monro’s retail store locations, and has installed VAST Enterprise Wholesale at the wholesale operation of its latest acquisition, Clark Tire/Tires Now.

Monro provides a full range of services for brake systems, steering and suspension systems, tires, exhaust systems and many vehicle maintenance services. The company currently operates 1,099 company stores in 26 states, all of which run MAM’s VAST Enterprise software.

“MAM Software has been a key partner of Monro for 24 years” said Brian D’Ambrosia, chief financial officer for Monro. “MAM Software has proven that they have just as much of a focus on customer service as we do, which is one reason why we use VAST Enterprise software in all of our stores.”

“We are extremely proud of our 24-year association with Monro. Our partnership is as strong as ever and we look forward to many more years of working together,” said Mike Jamieson, chief executive officer for MAM. “Monro’s great success over many years is there for all to see.”

About MAM Software Group, Inc.

MAM is a leading global provider of on-premise and cloud-based business management solutions for the auto parts, tire and vertical distribution industries. The company provides a portfolio of innovative software (SaaS and packaged), data (DaaS), and integration (iPaaS) services that enable businesses to intelligently manage core business processes, control costs and generate new profit opportunities. MAM’s integrated platforms provide a wealth of rich functionality including: point-of-sale, inventory, purchasing, reporting, data and e-commerce, wholesale, retail and installer business.  Companies across North America, the U.K. and Ireland rely on MAM ’s solutions, backed by dedicated teams of experienced service and support professionals. For further information, please visit www.mamsoftware.com.

About Monro Muffler Brake, Inc.

Monro operates a chain of stores providing automotive undercar repair and tire services in the United States, operating under the brand names of Monro Muffler Brake and Service, Mr. Tire, Tread Quarters Discount Tires, Autotire, Tire Warehouse, Tire Barn, Ken Towery’s Tire and Auto Care, The Tire Choice and Car-X. Monro currently operates 1,099 company stores in 26 states and is the franchisor of 127 Car-X stores in nine states. Monro’s stores provide a full range of services for brake systems, steering and suspension systems, tires, exhaust systems and many vehicle maintenance services; and certain locations specialize in providing commercial tire and maintenance services. Through Tires Now, Monro also engages in wholesale tire distribution.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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