MAM Software Welcomes Latest Brands To Autocat+

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MAM Software Welcomes Latest Brands To Autocat+

Counterman Staff
By Counterman Staff
Published:
Autocat+ provides direct access to updates from a wide variety of suppliers, combining cloud technology with the industry ACES and PIES standards to publish updates quickly and eliminate monthly data maintenance.

 

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ALLENTOWN, Pa. — MAM Software Inc. has announced the latest group of brands to join the lineup available through their Autocat+ web-enabled catalog bringing the total brands available to 325. New supplier brands include:

Auto Meter
Benchmark Catalytic Converters
Bilstein
Covercraft
Devil’s Own
Mile Marker
PXD Grille
Rockstar Mud Flaps
SCT Performance
Snowsport
Big Country
CIPA USA
Performance Quotient
Retrax
Undercar Express

If you are currently supplying products to the automotive aftermarket and would like more information about how your catalog data can be included in Autocat+, click here to send a request for follow-up to the MAM Software team.

About Autocat+
Autocat+ provides direct access to updates from a wide variety of suppliers, combining cloud technology with the industry ACES and PIES standards to publish updates quickly and eliminate monthly data maintenance. Customers enjoy a user-friendly interface with intuitive selection of vehicle information and product types on a single screen. Flexible configuration options allow the product to cater to each business; users can place product category and sub-categories in logical areas to increase visibility and potential add-on sale opportunities. VIN, Interchange and Buyers Guide searches deliver multiple methods to identify the right part and reduce lost sales.

Autocat+ is available to MAM customers using its Autopart software for automotive aftermarket parts distributors or its OpenWebs B2B e-Commerce solution.

For more information, please call 1-800-803-9762 or visit www.mamsoftware.com.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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