Michael Cardone Jr. Named EY Entrepreneur Of The Year 2014 Lifetime Achievement Award Winner

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Michael Cardone Jr. Named EY Entrepreneur Of The Year 2014 Lifetime Achievement Award Winner

Award recognizes leaders with a long-standing reputation for entrepreneurial excellence.

Counterman Staff
By Counterman Staff
Published:

PHILADELPHIA – EY announced that Michael Cardone Jr., owner and chief strategy officer of CARDONE Industries, has received the EY Entrepreneur Of The Year 2014 Lifetime Achievement Award for the Philadelphia region. The award recognizes outstanding entrepreneurs who demonstrate excellence and extraordinary success in such areas as innovation, financial performance and personal commitment to their businesses and communities. Cardone was selected by an independent panel of judges, and the award was presented at a special gala event at the Pennsylvania Convention Center on June 12.
 
“It is with great pleasure that I accept this award on behalf of all those who have helped make CARDONE a champion of innovation,” said Cardone. “Growing this business from a single room to over 6,000 employees in several countries was no easy task, and I owe my sincere gratitude to the employees of CARDONE Industries for their tireless efforts to grow our business.”
 
Cardone co-founded CARDONE Industries with his late father, Michael Cardone Sr., in 1970. Today, this family business, spanning three generations, is the largest family owned remanufacturer of automotive parts in the world. Cardone has received numerous awards for his achievements over the years, including the Automotive Warehouse Distributors Association’s (AWDA) Automotive Leader of the Year Award in 2001 and Automotive Hall of Fame Young Leadership and Excellence award in 1982, among others.
 
Cardone is a graduate of Oral Roberts University, where he received his bachelor of science degree in business administration in 1970 and honorary doctor of laws in 1988. He is a frequent keynote speaker at industry and business events.
 
Now in its 28th year, the EY awards program has honored the inspirational leadership of such entrepreneurs as Howard Schultz of Starbucks Coffee Company, Pierre Omidyar of eBay Inc. and Mindy Grossman of HSN. Recent U.S. national winners include Reid Hoffman and Jeff Weiner of LinkedIn; Hamdi Ulukaya, founder of Chobani; and 2013 winner Hamid Moghadam, CEO and Chairman of Prologis.
 
Sponsors
Founded and produced by EY, the Entrepreneur Of The Year Awards are sponsored in the United States by the Ewing Marion Kauffman Foundation and SAP America. In the Philadelphia region, sponsors include PNC Bank, Parente Beard, Solomon Edwards, Ballard Spahr LLP, Morgan Lewis, Pepper Hamilton, MFP Strategies, NSM Insurance Group, Murray Devine, Merrill Corp., the Philadelphia Business Journal and Simkiss.
 
 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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