Mike Rowe, TV Host, Writer, Proponent Of Trade Professionals, To Support Launch Of Wagner OEX Brake Pads

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Mike Rowe, TV Host, Writer, Proponent Of Trade Professionals, To Support Launch Of Wagner OEX Brake Pads

Rowe, perhaps best known as host of the popular weekly CNN television series "Somebody's Gotta Do It" and his former show, “Dirty Jobs,” runs the MikeRoweWORKS Foundation, which awards scholarships to students pursuing careers in the skilled trades.

Counterman Staff
By Counterman Staff
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Mike Rowe, the internationally recognized television host, writer and proponent of professionals in the skilled trades, has signed on to support the launch of the Wagner brand’s latest automotive braking innovation, Wagner OEX brake pads. Wagner OEX pads and other Wagner brake products are manufactured and marketed by Federal-Mogul Motorparts, a division of Federal-Mogul Holdings Corp. and a premier supplier of advanced friction products to several of the world’s largest vehicle manufacturers.

Rowe, perhaps best known as host of the popular weekly CNN television series “Somebody’s Gotta Do It” and his former show, “Dirty Jobs,” runs the MikeRoweWORKS Foundation, which awards scholarships to students pursuing careers in the skilled trades. He will be featured in print, radio and television advertising as well as social media as he highlights the importance of automotive service professionals and the technology behind Wagner OEX brake pads, which help the owners of pickups, sport utility vehicles and crossovers stop up to 50 feet sooner(1).

“I’ve always been grateful for the technicians who look after my vehicle. And humbled. Truth is, you need to be part rocket-scientist these days to figure out what really goes on under the hood, and I’m glad to shine on the people who take their jobs seriously. I’m also happy to brag about Wagner brakes. They’ve done something no one else in the industry has managed to do, and that’s worth talking about,” said Rowe.

“We are thrilled by Mike Rowe’s support of our new Wagner OEx premium brake pads and the very tangible safety and performance benefits they offer drivers throughout North America,” said Laura Soave, senior vice president and chief marketing and communications officer, Federal-Mogul Motorparts. “As an authentic voice for professionals in the skilled trades, Mike is the perfect champion for the innovation behind Wagner OEx pads, as well as the vehicle repair technicians who choose and install premium branded parts, like Wagner OEx, on behalf of their customers every day.

Rowe’s commitment to trade professionals aligns with Federal-Mogul Motorparts and the Wagner brand’s aggressive support of current and future automotive technicians through the innovative Garage Gurus training network. Garage Gurus offers on-site technical education at state-of-the-art training centers in several North American markets, on-demand training through a fleet of “Gurus-On-The-Go” product technology vans, and online instruction at FMgaragegurus.com <http://www.fmgaragegurus.com/>. Motorparts and the Wagner brand also sponsor $30,000 in annual scholarships to students enrolled in accredited post-secondary automotive trade schools.

The Wagner OEX line includes 114 custom-shaped, application-specific pad designs covering 95 percent of utility-focused passenger vehicles registered in North America. These unique, patent-pending pad shapes, combined with precisely engineered slots and cuts, enhance performance by increasing turbulent airflow, allowing for cooler operation and improved stopping power, according to Motorparts. Additional benefits of Wagner OEX brake pads include reduced rotor wear and dusting and up to two times longer pad life(2), the company states. According to Motorparts, these characteristics are particularly important on pickups, SUVs and CUVs – North America’s largest and fastest-growing vehicle segment – which often encounter a wider range of loads and more challenging operating conditions.

Wagner conducted extensive in-market testing involving more than 400 U.S. technicians and service locations. According to the company’s reports, ninety-nine percent of automotive professionals included in this testing reported that Wagner OEX pads provide a higher level of quality, offer premium-level appearance and are noticeably different than other brake pads. Ninety-five percent of participants indicated they are likely to recommend OEX pads to their customers and other professionals, the company added.

To learn more about Wagner OEX brake pads and other Wagner innovations, contact your Wagner supplier or Federal-Mogul sales representative, log on to WagnerBrake.com <http://www.wagnerbrake.com/> or visit the Federal-Mogul Motorparts exhibit No. 3217 at the AAPEX 2015, Nov. 3-5, in Las Vegas.

1    Results based on 60 mph post fade performance testing conducted by Link Engineering Co. comparing Wagner Brake pads to competitor’s pads on the 2014 Ford F-150, 2011 Toyota RAV4 and 2013 Chevrolet Tahoe.

2   Results based on internal testing comparing new Wagner OEX to other Wagner offerings.                                      

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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