New ANCO Wipers Online Contest To Award $10,000 In Sponsorships To Youth Hockey Teams

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New ANCO Wipers Online Contest To Award $10,000 In Sponsorships To Youth Hockey Teams

The ANCO "Future Hockey Stars" contest enables youth hockey teams to compete for sponsorships by visiting www.ANCOWipers.com and posting 2-minute video entries.

Counterman Staff
By Counterman Staff
Published:

SOUTHFIELD, Mich. — Federal-Mogul’s (NASDAQ: FDML) ANCO Wipers brand is showing its support of youth hockey leagues across North America through an innovative online video contest that will award $10,000 in youth hockey sponsorships to teams that best demonstrate their commitment to the game. ANCO is The Official Wiper Blade of the National Hockey League.

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The ANCO “Future Hockey Stars” contest enables youth hockey teams to compete for sponsorships by visiting www.ANCOWipers.com and posting 2-minute video entries. Federal-Mogul will award a $1,000 ANCO Future Hockey Stars sponsorship to each of five finalist teams and an additional $5,000 grand-prize team sponsorship to one of the finalists based in part on votes cast by consumers who visit the ANCO website. Video entries will be accepted at www.ANCOWipers.com from June 10 through July 15, 2014, and voting will begin July 29, 2014. Finalists will be announced Aug. 20, 2014, and the $5,000 grand-prize sponsorship will be awarded Sept. 24, 2014.

“Youth leagues are a great way for kids to show their passion for hockey and develop their athletic abilities in an environment that promotes sportsmanship and healthy living,” said ANCO Wipers Brand Manager Tracy Neil. “We know that the costs of supporting a team continue to rise and have developed this contest to help parents and team members stay engaged in this exciting and rewarding sport.”

The ANCO Future Hockey Stars contest is open to legal residents of the United States, District of Columbia, and Canada (excluding Quebec). All team members must be under the age of 20 and only one entry will be accepted per team. For all rules and restrictions, please visit www.ANCOWipers.com. The contest is not affiliated with the NHL.
 
To learn more about the ANCO Future Hockey Stars promotion as well as world-class ANCO wiper blades and related products, please visit www.ANCOWipers.com. To identify the right ANCO product for virtually any application, simply use the convenient www.FMe-cat.com electronic catalog or, for smart phone users, visit www.GetANCO.mobi. Like ANCO on Facebook (https://www.Facebook.com/ANCOWiperBlades) and follow the brand on Twitter (www.twitter.com/ANCOWiperBlades) for product updates and special promotions.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

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By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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