New Catalog And Point Of Sale Features Now Available In Epicor Eagle For The Aftermarket Software

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New Catalog And Point Of Sale Features Now Available In Epicor Eagle For The Aftermarket Software

Counterman Staff
By Counterman Staff
Published:
OE parts lookups, streamlined store transfers and more offered in latest version of popular business management solution.

 

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DUBLIN, Calif. — Epicor Software Corp. announced that several innovative new electronic catalog, point of sale (POS), accounting and related features are now available through Epicor Eagle for the Aftermarket software, a powerful business management solution for single- and multi-store automotive parts enterprises.

The new release of Eagle for the Aftermarket software includes the latest Epicor LaserCat 3 automotive eCatalog interface, which features two new optional search tools related to original equipment (OE) parts. The Epicor OE for Parts Not Found feature enables users to identify the OE part number for automotive applications where no equivalent aftermarket part is available through the distributor’s normal suppliers. The counterperson can use the OE part number either to interchange to an alternative aftermarket supplier’s part or purchase and resell a part from a local dealer. A second OE lookup feature, Epicor PartExpert OE, offers one-click access to a separate, comprehensive OE parts catalog covering virtually every popular automotive application.

New POS features available through Eagle for the Aftermarket software include a significantly streamlined process for managing stock transfers between stores; a versatile tracking capability that serves as a quality assurance audit trail on each order; and a tagging system that documents review and approval of each incoming order. The new software features also help users automate defective returns transfers and defect and core returns to suppliers.

“Each new version of Eagle for the Aftermarket software addresses the ever-changing demands facing today’s automotive parts businesses,” said Steve Bieszczat, senior vice president, automotive and marketing, retail distribution solutions for Epicor. “Our users will find several valuable new tools that can help them save time, increase sales and improve service levels. Ultimately, our aggressive, ongoing Eagle product development helps to maximize the return on our users’ investment.”

Additional features available through the new release of Eagle for the Aftermarket software include:

•Streamlined payment processing, with improved P.O.to eInvoice reconciliation
•Simplified management of returns rules for dynamic automotive promotions
•Posting of Item Notes for access by all employees at POS
•Timesaving multi-store inventory imports and updates
•Integration with Epicor Compass analytics version 10.2

To learn more about Epicor Eagle for the Aftermarket software and other industry-leading business software solutions, contact your Epicor representative, call Epicor toll-free at (888) 463-4700, or email [email protected].

 

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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