New Digital Abex Commercial Vehicle Air Disc Brake Catalog Now Available At www.FMe-cat.com

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New Digital Abex Commercial Vehicle Air Disc Brake Catalog Now Available At www.FMe-cat.com

User-friendly digital catalog includes OE-quality replacement brake pads and hardware kits for city bus, over-the-road coach and tractor-trailer applications.

Counterman Staff
By Counterman Staff
Published:

SOUTHFIELD, Mich. — A comprehensive new digital catalog featuring the expanded Abex line of original equipment-quality replacement air disc brake pads for commercial vehicles is now available through Federal-Mogul’s popular www.FMe-cat.com electronic catalog. To access the new catalog, simply visit www.FMe-cat.com and click on the “Technical Information” and “Digital Catalogs” links, then select the “Commercial, Industrial & Ag” tab.
 
The Abex Air Disc Brake Catalog (No. AB803) covers the brand’s broad line of premium replacement brake pads and hardware kits for most OE air disc brake systems utilized in city bus, over-the-road coach and tractor-trailer applications. Each brake pad listing includes a detailed component photo and illustration to help parts professionals and technicians select the correct Abex product. The catalog also includes an illustrated “Trouble Shooter Guide” to common brake wear issues and a comprehensive, timesaving competitive interchange.
 
The user-friendly digital catalog includes “flippable” pages that match the convenience of paper catalogs. Users can also print any page or the entire catalog. A helpful “Notes” feature can be used to attach reference notes to each page.
 
Abex air disc brake pads feature patented cast iron back plates and an integrally molded V-groove design that greatly enhances heat dispersion and prevents excessive material stress for superior stopping power and reliability and lower cost per mile.
 
As a leading global OE commercial vehicle friction manufacturer, Federal-Mogul offers a complete range of best-in-class Abex brake solutions for the aftermarket. In addition to air disc brake pads, these products include Abex drum brake block, RSD drum brakes and complete Stop Box Kits.
 
For more information on Abex products, simply access the brand’s latest digital catalogs at www.FMe-cat.com or contact your Abex distributor.

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Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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