New Hytec Automotive Corporate Headquarters Accommodates Growth

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New Hytec Automotive Corporate Headquarters Accommodates Growth

Company's 50,000-square-foot office, warehouse and distribution center opens in Doral, Fla.

Counterman Staff
By Counterman Staff
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Hytec Corporate Headquarters Doral Florida

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DORAL, Fla. — Hytec Automotive today announced the opening of a new corporate headquarters in Doral, Fla. The new location at 11400 NW 34th Street in Doral has more than 45,000 square feet of warehouse and product storage area plus more than 5,000 square feet of Class A executive office space. The move comes as a direct result of Hytec’s continued growth in both the domestic and international automotive aftermarkets, the company says.

“We are very excited about our relocation and the benefits it brings to our customers, industry partners and our employees,” said Juan Ramos Jr., president and CEO. “Hytec Automotive is a growing company, and we were able to find a location that will foster the company’s current expansion initiatives while being more efficient with our stocking and distribution strategies.”

The south Florida region is a well-known, diverse area with a rich history manufacturing and distribution success to the U.S. markets as well as into the burgeoning South American aftermarkets. By moving into their new location, Hytec has increased the overall warehouse space by approximately 30 percent. This expanded space affords the company the opportunity to increase quantities of existing stock products (primarily water pumps and wheel hubs) as well as on-demand, special-order products such as fuel pumps, ignition coils and heavy-duty batteries, the company says.

“The complete line of Hytec Automotive’s aftermarket products are produced to meet OEM form, fit & function specifications, in state-of-the-art manufacturing facilities located throughout China and are ISO, QS and TS-16949 certified for quality and performance,” according to Ramos. “Further product line expansion is planned for the Doral location and will be announced in early 2016.”

Hytec Automotive will be exhibiting their full line of aftermarket products in Booth 6430, at the upcoming AAPEX industry trade show at The Sands Convention Center, Las Vegas, Nev., Nov. 3-5.

For more information on Hytec Automotive, call 888-498-3228 or visit www.hytecauto.com.

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Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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