New Philips Windshield Treatment Kit Dramatically Improves Driver Visibility In Hazardous Conditions

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New Philips Windshield Treatment Kit Dramatically Improves Driver Visibility In Hazardous Conditions

Innovative hydrophobic formula maintains windshield clarity for up to six months, company says.

Counterman Staff
By Counterman Staff
Published:

FARMINGTON HILLS, Mich. — Philips Automotive North America, a division of Royal Philips, has released its new Philips Windshield Treatment Kit, which is designed to dramatically improve driver visibility in hazardous conditions, the company says. The Philips Windshield Treatment Kit is applied to windshields to help repel rain, snow and dirt, allowing drivers to see more clearly and travel more safely.

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The Philips Windshield Treatment Kit uses a hydrophobic technology, which is designed to coat the windshield glass and help eliminate items that may obstruct the driver’s field of vision. The coating causes water to bead up and run off. It also makes it easier to remove dirt, sap, and even bugs. The Philips Windshield Treatment lasts for up to six months after application. Unlike other windshield treatments on the market, the hydrophobic technology used in the Philips Windshield Treatment Kit is car wash resistant.

The Philips Windshield Treatment Kit can be used by both professionals and do-it-yourselfers. The application process is fast and easy and the kit includes everything needed to properly treat the windshield as well as the other windows in the vehicle. No additional tools are required.

Philips has also developed an instructional video, which provides step-by-step instructions on how to properly apply the treatment to a vehicle windshield. It also alerts drivers to the dangers of having a windshield that is not properly cleaned. According to Dennis Samfilippo, General Manager, Philips Automotive, “Driving in wet weather is inherently dangerous, and driving risks increase considerably with the inability to see clearly through the windshield. So using our new Philips Windshield Treatment Kit can enhance a driver’s ability to see in inclement weather, increasing the margin of safety."

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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