NGK F1 Powerboat Championship Series Opener Makes History

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NGK F1 Powerboat Championship Series Opener Makes History

Series history was made on Sunday when Jeremiah Mayo, age 17, won both the Tri-Hull (No. 5) and Formula Light (No. 8) classes. Mayo became the first racer of the series to not only win two classes in one event, but also in an entire season.

Counterman Staff
By Counterman Staff
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Powerboat racing teams from across the country descended on Southeast Texas from May 4-6 to deliver action-packed races in the season opener of the 2018 NGK Spark Plugs F1 Powerboat Championship Series, coined “Thunder on the Neches.”

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Series history was made on Sunday when Jeremiah Mayo, age 17, won both the Tri-Hull (No. 5) and Formula Light (No. 8) classes. Mayo became the first racer of the series to not only win two classes in one event, but also in an entire season.

Mayo’s wins were not without challenges, including a blown engine that was only remedied when No. 93 RJ West, a fellow Formula Light driver and the weekend’s runner-up, lent him a piston. “I’ve grown up around racing,” said Mayo, “It’s like a big family – everyone here helps.”

Formula One winner, No. 2 Tracy Hawkins of Tuttle Racing, described Thunder on the Neches as, “The most important race of the year… It’s like our Daytona or Indy 500.” Hawkins overcame incredible odds over the weekend to capture first place in the final heat. On Saturday, his motor didn’t start at the launch in heat 1 and then he experienced battery failure. During heat 2 his propeller broke, but Hawkins came back on Sunday, battling it out with No. 20 Ashton Rinker to clinch first place in the final heat. Rinker currently leads in the series with 270 points.

The Thunder on the Neches race will air on CBS Sports News Network on May 23, first at 7 p.m. and again at 10 p.m. ET. The airing is part of a season-long, televised coverage of the NGK Spark Plugs F1 Powerboat Championship Series. The next stop in the series will be on June 1-3 at the Gulfport Grand Prix in Gulfport, Florida.

For more information about the series, the racers and airing times, visit ngkf1.com.

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Auto Industry

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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