Nominations Now Open For MEMA Triangle Award

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Nominations Now Open For MEMA Triangle Award

Its roster of winners, beginning in 1974, includes legends of the industry, but the Triangle Award's main prestige arises from its selective presentation process. From its inception, the Triangle Award was not intended as an annual award. The award is only presented when truly deserving candidates are found - those whose contributions have advanced the supplier industry.

Counterman Staff
By Counterman Staff
Published:

RESEARCH TRIANGLE PARK, N.C. — Nominations are now open for the coveted Triangle Award, the highest honor awarded by MEMA and its divisions: AASA, HDMA, MERA and OESA.

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“For more than 35 years, the Triangle Award has been presented periodically to that person, persons or organization that the membership of MEMA and its divisions choose to honor for selfless contribution to the motor vehicle components supplier industry,” said Steve Handschuh, president and CEO of MEMA. “The Triangle Award furthers the belief that many of the most important contributions to the industry are made by those who work quietly and effectively behind the scenes, out of the glare of public accolade, to advance the interests of the entire industry.”

Its roster of winners, beginning in 1974, includes legends of the industry, but the Triangle Award’s main prestige arises from its selective presentation process. From its inception, the Triangle Award was not intended as an annual award. The award is only presented when truly deserving candidates are found – those whose contributions have advanced the supplier industry.

“We are reaching out to the motor vehicle components industry to seek nominations and encourage all members to submit the names of worthy recipients who should be recognized this year,” Handschuh said.

Click here to nominate a worthy recipient for the 2014 Triangle Award. The roster of past recipients of the MEMA Triangle Award can be viewed here.

About MEMA

The Motor & Equipment Manufacturers Association (MEMA) represents more than 1,000 companies that manufacture components and systems for use in motor vehicles and equipment in the light vehicle and heavy-duty, on- and off-highway commercial vehicle markets for the original equipment and aftermarket industries. Motor vehicle component manufacturers are the nation’s largest manufacturing sector with a total employment impact of 3.62 million employees – for every direct job in the motor vehicle supplier industry, another five jobs are created. MEMA represents its members through four divisions: Automotive Aftermarket Suppliers Association (AASA), Heavy Duty Manufacturers Association (HDMA), Motor & Equipment Remanufacturers Association (MERA) and Original Equipment Suppliers Association (OESA). For more information on the motor vehicle component supplier industry, visit www.mema.org.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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