Now You Can Get a Used Car from a Vending Machine

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Now You Can Get a Used Car from a Vending Machine

The fully automated, coin-operated car vending machine is eight stories high and holds up to 30 vehicles.

Counterman Staff
By Counterman Staff
Published:

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Carvana, an e-commerce platform for buying used cars, recently debuted its newest car vending machine in Orlando, Florida, two days after opening one in Washington, D.C.

The Orlando location is Carvana’s 11th car vending machine in three years, and the third car vending machine in the Sunshine State.

The fully automated, coin-operated car vending machine is eight stories high and holds up to 30 vehicles, according to Carvana. The idea is to deliver “a unique and memorable pickup experience for cars purchased online,” the company said.

The newest car vending machine in Orlando joins 10 others: in Houston, Austin, San Antonio, Dallas, Nashville, Raleigh, Charlotte, Jacksonville, Tampa and Washington, D.C.

In March 2016, Carvana first launched its free, as-soon-as-next-day delivery service in Orlando.

Customers who visit Carvana.com from home or via their mobile device can shop more than 10,000 vehicles, finance, purchase and schedule as-soon-as-next-day delivery. The other option is to pick up the vehicle from a car vending machine in as few as 10 minutes, according to the company.

After purchasing a vehicle on Carvana.com, customers can schedule a convenient day and time to come to the car vending machine to pick up their vehicle. Upon arrival, they receive a commemorative, oversized Carvana coin to activate the vending process and transport the car into the delivery bay.

After some quick paperwork, the customer can take the vehicle home.

All Carvana vehicles come with a seven-day return policy. Additionally, all vehicles have passed a rigorous 150-point inspection, have never been in a reported accident and have no frame damage, according to Carvana. Features, imperfections and updated information about open safety recalls are listed on every car’s vehicle description page.

“A little over two years ago, we launched our free, as-soon-as-next-day vehicle delivery in Orlando. In that short time, Orlando has shown its enthusiasm for the new way to buy a car,” said Ernie Garcia, founder and CEO of Carvana. “We’re proud to bring our newest car vending machine to a city that has welcomed us from Day 1.”

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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