NUCAP And SafeBraking.com Announce The Grand-Prize Winner In Photo Contest

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NUCAP And SafeBraking.com Announce The Grand-Prize Winner In Photo Contest

According to NUCAP and Safebraking.com, the contest received numerous entries with photos showing pads with adhesive bonding experiencing delamination and rust jacking, which contributed to shorter brake pad life.

Counterman Staff
By Counterman Staff
Published:

TORONTO – After a three-month contest, a grand prize winner for Safebraking.com‘s (in collaboration with NUCAP Industries) Bad Brake Pad Contest has been chosen.
 
The contest challenged anyone with a camera to take a picture of the worst brake pad they could find and send it in to the NUCAP and/or Safebraking.com‘s websites. Then, each month, a monthly and three weekly runners-up were selected from a panel of expert technicians and engineers. That monthly winner received a $250 Snap-on Tools gift card while each of the runners up took home a $100 Snap-on Tools gift card.
 
According to NUCAP and Safebraking.com, the contest received numerous entries with photos showing pads with adhesive bonding experiencing delamination and rust jacking, which contributed to shorter brake pad life.
 
The grand prize winner, Ivy Palmer from Ivy Automotive, is an automotive technician who had regularly submitted photos for the contest. After a few entries, Palmer sent in a picture of one of her customers’ brakes, whom she says came in because the customer heard their brakes grinding from the left rear tire, but kept driving until the calipers locked up.
 
As winner of the grand prize, Palmer will receive a round trip flight for two to Las Vegas with hotel accommodations for SEMA 2014.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
Published:

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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