OBITUARY: Jacques Landreville, Former Head Of Uni-Select

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OBITUARY: Jacques Landreville, Former Head Of Uni-Select

Landreville served as president and CEO of Uni-Select from 1991 through 2007, when he was succeeded by Richard Roy. Roy took over leadership on Jan. 1, 2008, and Landreville remained a member of the board, acting also as a special adviser to the president.

Counterman Staff
By Counterman Staff
Published:

MONTREAL, Quebec – Jacques Landreville, former president and CEO of Uni-Select Inc., passed away May 24, 2014.
 
Landreville served as president and CEO of Uni-Select from 1991 through 2007, when he was succeeded by Richard Roy. Roy took over leadership on Jan. 1, 2008, and Landreville remained a member of the board, acting also as a special adviser to the president.
 
He also previously served as the general manager of A. Lassonde Inc. as a member of the board of directors of Lassonde Industries Inc. Among his many honors and achievements, he was named Bâtisseur by Commerce magazine in 1993, and received the Diplômé HEC émerite award in 1997. He also was a finalist for the best CEO in Quebec in 2004.
 
Landreville was born in St. Henri, a suburb of Montreal and completed his bachelor’s degree at the Hautes Études Commerciales (HEC)  of Montréal. He also obtained his MBA degree at the Université de Sherbrooke, Pre Doctorat degree at I.N.S.E.A.D., Fontainebleau, France, Harvard Business School.
 
Following an academic career as a professor at the Université du Quebec in Chicoutimi and as head of the MBA at the Université de Sherbrooke, Landreville  then oriented his career as an executive of many industries in the private sector. His professional career began atHumpty-Dumpty Foods from 1977 to 1985, he then joined Lassonde Industries, followed by Culinar in 1987. Landreville sat on a number of boards in addition to Uni-Select and Lassonde Industries, including as chairman of the board of Colabor Investment Funds Inc., Opmedic, GLV and Camoplast.
 
Landreville is survived by his wife Cécile and son Antoine.

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Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

Eric Garbe
By Eric Garbe
Eric Garbe is a graduate of Columbus State Community College with a degree in Automotive Maintenance Technology. He has extensive independent and dealership field experience as a technician and shop owner and is an ASE Certified Master Technician and former Adjunct Automotive Professor. He has been professionally writing automotive technical articles and documents for many years and in his free time enjoys restoring old cars and creating custom interiors and upholstery.
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This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

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