One Stop Parts Source Upgrading To Epicor Vision Automotive Aftermarket Software To Meet Its Business Growth Needs

One Stop Parts Source Upgrading To Epicor Vision Automotive Aftermarket Software To Meet Its Business Growth Needs

The move to Vision will enable One Stop Parts Source to accurately and more easily track inventory at each of its 16 locations and leverage extensive business analytics and graphics-based catalogs, according to the company's technology director, Terry Flavia.

120394Epicorlog_00000069964

AUSTIN, Texas — Epicor Software Corp. today announced that One Stop Parts Source, a California-based two-step distributor of automotive undercar replacement parts, will upgrade to the Epicor Vision business management solution to meet its business growth needs. Epicor Vision is a comprehensive distribution management solution utilized by a growing number of leading multi-location distributors of motor vehicle components.

The move to Vision will enable One Stop Parts Source to accurately and more easily track inventory at each of its 16 locations and leverage extensive business analytics and graphics-based catalogs, according to the company’s technology director, Terry Flavia. The decision to upgrade systems was years in the making, with the tipping point being the sale of the company two years ago to Uriman Inc., part of South Korea-based Halla Meister Limited, which provided access to increased capital for new technology and market expansion.

“We put (a technology investment) off as long as possible, but our old system lacked true multi-store functionality. It did not have the ability to maintain a good hub-and-spoke model, and we knew it was time to make the change,” Flavia said.

Across North America, warehouse distributors and jobbers such as One Stop Parts Source are upgrading their systems to meet the demands of an increasingly competitive marketplace. New technologies can help wholesalers achieve step-change improvements in inventory control and overall operating efficiency while ensuring a clearly differentiated customer experience.

“We are hearing from more and more distributors who have realized it’s time to reinvest in their companies and position themselves for long-term, profitable growth through the use of modern, market-proven technology solutions,” said Scott Thompson, vice president, automotive, analytics and content, Epicor Americas. “One Stop Parts Source is another leading aftermarket business that has recognized this need. We are confident that they will experience the many business-building advantages that come with the Vision software.”

According to Flavia, One Stop Parts Source representatives spent nearly six months in selecting their new software, and spoke with other users of the Vision solution before finalizing their decision. “There are a few features we found to be really important, such as integrated accounting, since we currently are running an external accounting package,” he said. “We also thought the bolt-on business intelligence program, depth of the multi-store capabilities, inventory modeling and having the LaserCat 3 eCatalog were all big plusses. We know that Epicor has the horsepower and the support structures behind it to get the job done for us, and the active development going forward to keep us at the top of our game.”

Epicor Vision is a powerful enterprise solution that includes world-class customer relationship management (CRM) tools, a centralized database, highly advanced price management and inventory capabilities, comprehensive “central services” functionality, integrated accounting, and other features that help drive sales, operational efficiency and customer satisfaction. The solution also includes a comprehensive “three-way match” feature that helps users quickly identify and reconcile discrepancies between purchase orders, advance shipping notices, receivers, and vendor invoices.

To learn more about Epicor Vision software, contact your Epicor representative, call Epicor toll-free at 888-463-4700, or email [email protected].

You May Also Like

Customer Service: How It’s Done

Customer service should be your number one priority, and it all starts with the greeting.

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship.It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority.First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello!Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door.You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name.This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come.And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you.

MEMA Launches At-Home REPAIR Campaign

The next step in the campaign to get the REPAIR Act passed is to get aftermarket suppliers involved.

Shaw Assumes Leadership of MEMA Original Equipment Suppliers

Collin Shaw succeeds Julie Fream who served 10 years in the position.

AACF Launches 65th Anniversary Fundraising Initiative

The campaign aims to raise $65,000 through 1,000 donations of $65 each.

Schaeffler Publishes 2023 Sustainability Report 

Schaeffler was awarded an “A” score in the climate change category for 2023 by the global non-profit environmental organization CDP for corporate transparency and performance.

Schaeffler Sustainability Report

Other Posts

Introducing ‘Sustainability by Schaeffler’ on Counterman.com

In the weeks and months ahead, stay tuned for more sustainability content from Schaeffler and Counterman.

Schaeffler Sustainability
Jacki Lutz Named Content Director at Auto Care Association

Lutz will be tasked with leading a cross-functional and multimedia content strategy, development and execution across all platforms.

Jacki Lutz Auto Care
Auto Care Association Certified as a Great Place to Work

“This prestigious award is a testament to the association’s commitment to creating an inclusive, supportive and dynamic work environment for its employees,” Auto Care said.

HD Repair Shops Report Increases in Counter Sales, Labor Rates

The data comes from a Fullbay report published in partnership with ATA’s Technology and Maintenance Council.

Heavy Duty Repair