Slicing Those Warranty Returns
An oft-cited statistic in the automotive aftermarket pegs warranty returns at 25 percent. Upon joining this industry, I heard that figure is an improvement over the past. While it may be better, no one should be comfortable with the notion that a full one-fourth of the products they send out come back as warranty returns.
Picked Pockets!
Read this month’s letters to the editor.
Crate Engines: A Smart Solution
Remanufactured engines, or “crate” engines as they are often called because they usually arrive in a shipping crate or on a wooden pallet, have become a popular alternative to overhauling engines that have reached the end of the road.
High-Voltage Hybrids
Hybrids are here to stay and they’re appearing in increasing numbers in your customers’ service bays. They need the parts, you need the knowledge.
Air Conditioning Parts Sales
A/C systems are complex — and the parts and repairs can be costly. Understanding the system and its interrelated parts, as well as the potential problems, will result in better customer service and lower returns.
Redefining Reman: Challenges and Opportunities in an Evolving Category
While the response to last month’s article, “The Collapse of American Remanufacturers Inc: An In-depth Look at ARI’s Fall into Bankruptcy,” was overwhelmingly positive, some felt that it put remanufacturing in a less-than-positive light. Curious about reman’s future, we asked remanufacturers and distributors to discuss reman’s opportunities, and how the reman industry is addressing new off-shore challenges.
To Join or Not to Join a Program Group
Changes in the repair business have made program group service dealer programs attractive for many shops. What are the benefits that will help you sign up more prospects?
Sourcing Chemicals and Motor Oil
DIYers and professional installers base their chemical decisions on numerous factors.
Bridging the Reliability Gap
In this article, we’ll take a look at the most important dimension as defined by the customer – reliability. And, we’ll discuss how to bridge the reliability gap.
Why Do I Call the EO Dealer for Parts?
Original-equipment technology, telematics and plain-old marketing are stealing away your professional accounts. Find out why they call the dealer instead of you.