All In The Timing
Because their remaining service life is difficult to estimate, timing belts must be replaced at specific mileage intervals to prevent failure.
Pep Boys To Launch All-New Automotive Retail Experience
The automotive service and retail chain says this new approach will “redefine” the customer experience with auto service and repair.
Pronto Group Texas WD Upgrades To New DMS ‘DX’ System
Concho Supply Inc., an ACDelco and Motorcraft WD, modernizes its multiple warehouse operations with DMS’ DX Warehouse Management System.
Executive Interview With Michael Broderick, CEO, Federal-Mogul Aftermarket Division
Michael Broderick was raised on the parts counter. He was elected to the position of chief executive officer (CEO), Federal-Mogul Aftermarket Division, on June 25, after the Federal-Mogul Board of Directors announced its decision to modify the company’s corporate structure to create a separate and independent aftermarket division. In this Executive Interview, Broderick gives us a progress report on the transition to a separate Aftermarket Division and the benefit it has for both the company and its customers. He also talks about his time as a counterman.
Program Groups Overview: Leveraging
Each year, Counterman magazine surveys the state of the program groups to assess the general health of program distribution. Consolidation that occurred in the last few years has been absent lately, as the groups have hunkered down to allocate resources where needed and sharpened their data-mining skills. There’s been an increasing emphasis on data in the past few years, something that will only continue. This year, we asked the heads of five groups for their take on where program distribution is headed.
What’s Changed About The Brake Job?
Selling modern brake service parts is a lot like making a game-winning touchdown.
An Executive Interview with Terry McCormack, CEO of Affinia
At AASA’s recent Vision Conference in Chicago, you gave a rather startling presentation meant to emphasize the importance of the Know Your Parts (KYP) campaign. Your presentation really took the argument for KYP to a higher level, by highlighting negative associations that may hurt the aftermarket as a result of low-quality parts that are involved
What Should You Know When Selling or Ordering Rotors?
By Andrew Markel, editor, Brake & Front End magazine It’s tough for a parts professional to know what they are getting when they buy a rotor. Factors such as brand, quality control and reputation among technicians should be considered when making a choice. If the technician or counterpro is only going on the price on
Clutches: Getting a Grip
When a customer needs a replacement clutch, what kind of clutch should you recommend? One that fits, works and feels the same as the original? Or one that can handle more torque and provide better all-round performance than the original? The worst thing you can do is recommend a cheap replacement clutch, or one that’s
Keeping Your Bearing: Engine Bearings & Engine Kits
There’s a lot to know when ordering engine parts for a rebuild. Considering the labor involved, your customer will likely demand the best parts you can find.