‘Bored’ With Your Job?
How can you be bored when there is ALWAYS a challenge of the hour? Here’s my take on just some of the challenges we face every day.
Computers Aren’t Always Best
I applaud Jon Owens for wanting to rid the world of the scourge of paper catalogs (“Let’s Make A Deal, December 2007). They are cumbersome and time consuming, and are also one of the things that actually differentiate me from the other guys. I detest them as they only help in look-up 10 to 15
Accessing Repair Data: A Report from the Field
Today, a diagnostic technician is dealing with networked computer systems that are impervious to reverse engineering and other diagnostic techniques.
Right-Hand Turn Beauty
Planning and technology will make your delivery operation more efficient. So, too, will making sure drivers make as many right-hand turns as possible.
Young Guns
I hate to break it to you, Mike Demers, but your generalizations of people age 25 and younger in your column What’s Wrong With Customer Service? portrayed a very poor example of the majority of working young people today. I happen to be in the demographic of people whom you described as “lacking in customer
Fuel Surcharges: How Much Will Customers Pay?
When the price of fuel rises, the cost of doing business rises too. If customers want a part delivered, no matter how near or far, chances are they’re going to have to pay a fuel surcharge. Just how much are they willing to pay?
Surfin’ Parts USA
Now more than ever, we’re hearing about Internet part stores that tout great prices and same-day or next-day delivery. Will these virtual stores eventually replace real parts pros?
An Essential Job
Readers can nominate a distribution pro for the annual Counter Professional of the Year Award right here at www.counterman.com. But hurry: The deadline is fast approaching!
Making the Sale Means Minding Your Manners
Proper outside sales etiquette not only requires good manners, but it also demands common sense. Don’t walk into a shop during its busiest hours and if you make a promise, follow through.
What’s Wrong with Customer Service?
I’m sure I’m not alone in noticing that today’s generation of young people has no idea what true customer service is all about. It’s up to us older folks to change their way of thinking.