A Question & A Challenge
This month includes an exclusive column on the importance of training and strategic networking from the University of the Aftermarket’s Jimsey Keith.
Singing the Standards
Industry standards are the way to a healthier, more efficient aftermaket. So why aren’t more companies embracing them?
Top 10 News Stories of 2006
For the third year in a row, the editorial staffs of aftermarketNews and Counterman magazine take a look at the events that have had the most impact on the automotive aftermarket in the past year. News stories are presented in chronological order.
Lookin’ Good
Editor’s Note: This is the fourth article in a series on customer service. The first article, Creating Customer Loyalty: Are Your Customers Really Happy With Your Service, as well as the second, Bridging The Reliability Gap, and the third, Treating Customers with Empathy, can be found online at https://www.counterman.com. In the brick and mortar world
Reman Opportunities
Last month’s ARI story posed some questions about the reman business. This month, we take a look at reman’s future.
Treating Customers with Empathy
Editor’s Note: This is the third article in a series on customer service. The first article, Creating Customer Loyalty: Are Your Customers Really Happy With Your Service, as well as the second, Bridging The Reliability Gap, can be found online at www.counterman.com. A common mistake made by many businesses is a homogeneous approach to their
Bridging the Reliability Gap
In this article, we’ll take a look at the most important dimension as defined by the customer – reliability. And, we’ll discuss how to bridge the reliability gap.
The Super Stores
This article examines those companies that made notable acquisitions or changes over the last 12 months. The complete list of the top 20 store groups in the market can be found on the link below. Super Stores List Like 2004, 2005 was another year of notable growth for some of the largest store groups in
The Need for the Expert Counter Pro
Does your store have an “expert” in front of the counter? If not, you’re missing the opportunity to add value for your customers.
What do Creditors Really Want?
At some point, the majority of parts store owners have to secure funding in the form of loans from creditors. Whether it’s necessary for more inventory, store upgrading or expanding operations, how the creditor views your business determines the outcome of the financing you seek. Unlike the focus of the parts store, which is directed