Reality: No Life at the Beach
Everyone knows that making assumptions can lead to problems, especially in the business world, when it can cost you time and money.
The Formula
If you’re looking for the formula to win more business, the key just might be standing next to you at the counter.
Inconceivable!
Read this month’s letters to the editor.
Boiling a Frog
Are you cooking up a recipe for disaster? Don’t let your customers get stuck in hot water.
Lighting the Way
Advances in new lighting technologies are creating opportunities for store managers who want to offer as many lighting choices as possible. This is, of course, difficult in most product categories, but especially tough in lighting as suppliers expand their offerings. And then there’s the customer. The proliferation of new types of lamps and bulbs can
Lookin’ Good
Editor’s Note: This is the fourth article in a series on customer service. The first article, Creating Customer Loyalty: Are Your Customers Really Happy With Your Service, as well as the second, Bridging The Reliability Gap, and the third, Treating Customers with Empathy, can be found online at https://www.counterman.com. In the brick and mortar world
Tech Forum: Engine Management
QUESTION: Why does the “Check Engine” Light Come On? ANSWER: That’s a question that many people ask. Most people think the Check Engine Light comes on if an engine has any kind of problem whatsoever. But guess what? They’re wrong! The Check Engine Light only comes on if a fault is emissions-related. The fault does
Tech Forum: Fuel Injection
QUESTION: What happens when fuel injectors get dirty? ANSWER: What will happen is that the engine may experience a variety of driveability and performance problems such as hesitation or stumble when accelerating, loss of power, rough idle, reduced fuel economy and increased emissions. With electronic fuel injection systems, the air/fuel ratio is controlled by the
Tech Forum: Refrigerant
QUESTION: Who can legally buy refrigerant? ANSWER: Under federal law, it is illegal to sell R-12 refrigerant to anyone who has not passed an EPA-required certification course on refrigerant recovery and recycling procedures. This applies to professional technicians as well as DIYers. Some states and municipalities also have their own “can ban” laws that prohibit
Tech Forum
Your customers — technician or otherwise — often look to you for the answers to their technical and product questions. In this ever-changing automotive technology and product landscape, counter and sales professionals throughout distribution need to have the answers. That’s your job.Throughout the year, Counterman editors receive some of these questions from readers or service