Survey Says…
The industry may believe that traditional distributors are losing business to OE dealer parts channels, but the data suggests otherwise.
Time and a Half
Do your professional customers charge for diagnostic time? Should they? This month, Gary Goms discusses the controversies surrounding what really should be a common industry practice.
Made in China
As the Foreign Tire Sales recall shows, distributors can shoulder more than they bargained for in their search for bargain-priced off-shore product.
Delivering Service
While you stand behind the counter doing your job, delivery drivers and outside sales professionals are standing face-to-face with customers, in sometimes not-so-friendly situations.
Breaking Rank
Counterman Publisher Jon Owens discusses the recent break of O’Reilly from program group, the Aftermarket Auto Parts Alliance.
Annual Technical Training Seminars
Every April, Counterman presents the annual Technical Sales Seminars. This year’s seminar series provides the technical details on 12 essential product categories.
Can Retailers Win My Business?
Major auto parts retailers are continuing to knock on the door of the independent service sector. But Gom’s isn’t so sure they’re being greeted with a warm welcome.
Winter Weather Means Severe Duty
It’s winter across most of the United States, bringing with it some tough weather. Of course, most of your customers understand the importance of winterizing their vehicles in preparation for the deep-freeze: snow tires, an antifreeze flush and fill, using a winter-grade motor oil and a thorough inspection of the starting and charging system. In
Singing the Standards
Industry standards are the way to a healthier, more efficient aftermaket. So why aren’t more companies embracing them?
Sales Tips: Clutches & Master/Slave Cylinders
Diagnosing clutch and slave cylinder problems can be tricky. This month, we take a look at possible causes to these issues and offer a vareity of solutions.