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No Time to Train?

Don’t have time to train? You’re not alone.

Seeing the Light

Stores should highlight the numerous replacement headlamp choices in order to boost sales.

Fighting Electrical Returns

The Hazards Of Selling Starting, Charging & Ignition Parts

A Family Affair

  This year’s Counterperson of the Year, Jesse "Mac" McGinnis, has managed to create a family atmosphere at his Louisville, KY, Bumper to Bumper store, one that retains employees and keeps customers coming back. Over nearly three decades in the parts business, Mac McGinnis has made a name for himself among customers and colleagues, and

Ours Is Not a Static Industry; Change Comes With the Territory

For the seventh year, the Counterman staff has determined which forces of change have the most influence on aftermarket distribution. Every year the Top 10 list goes through an intensive editorial review process during which influences are debated, reshuffled, added or eliminated. Inventory Ownership Who owns your inventory? That seemingly innocuous query has really become

The “Silver Bullets” of Fuel System Diagnostics

Have your fuel pump returns gotten sky high? Understanding the root cause of installer mistakes is the first step to successfully managing fuel system parts sales and returns.

Safe and Stable

Safety and stability. That’s what most motorists want when they get behind the steering wheel of their car or truck. And when the suspension doesn’t live up to their expectations, they usually realize repairs or upgrades may be needed.

Selling the Complete Lube, Oil and Filter Job

Maintenance is the key to longevity. Your mother knew what she was talking about when she nagged you to brush your teeth after every meal. And to eat your vegetables. And to change your underwear daily whether you thought it was necessary or not. She knew that if you took good care of yourself, you’d

Making the Grade: Annual ASE P2 Test Prep

In this month’s issue, we mostly only address the technical aspects of the test. But there are other questions that deal with other areas such as sales, communication and inventory management. To help you, read on about certain areas you should know.

Combustion Barriers Piston Rings are Critical to Engine Health

With regular oil and filter changes, many engines now go 150,000 miles or more without developing an appetite for oil – and that’s been a real challenge for engine parts suppliers and distributors.