Young Guns
I hate to break it to you, Mike Demers, but your generalizations of people age 25 and younger in your column What’s Wrong With Customer Service? portrayed a very poor example of the majority of working young people today. I happen to be in the demographic of people whom you described as “lacking in customer
Big Chains Get Bigger
Our annual review of the top 20 Super Stores reveals that much maneuvering and positioning has gone on in the past year and will continue in ’08.
Top 10 Distribution Distribution Influences 2007
This month, Counterman and Aftermarket News editors present their annual look at the top 10 issues that most impact aftermarket distribution.
Up is Up
Although the DIY market appears to be looking a little brighter, the commercial side of the business is where the real future growth will come.
Survey Says…
The industry may believe that traditional distributors are losing business to OE dealer parts channels, but the data suggests otherwise.
Breaking Rank
Counterman Publisher Jon Owens discusses the recent break of O’Reilly from program group, the Aftermarket Auto Parts Alliance.
Top 20 Super Stores 2006
This month, Counterman examines those store groups that made notable acquisitions or changes over the last 12 months.
The Top 10 News Makers of 2006
For the third year in a row, the editorial staffs of aftermarketNews and Counterman magazine have selected 10 individuals who have made an impact on the industry this past year.
Lost Opportunities
AAPEX is the biggest industry event of the year. So why don’t more store personnel bother to attend?
Import Insights: Paper Catalogs vs. The Computer
Although computer-based cataloging has become the norm in sourcing parts, there are still great benefits to using good ol’ paper.