A Man of His Word
Scott Flowers, the 2007 Counter Professional of the Year, presented by Affinia, has always lived and worked by some important advice his grandfather once gave him.
Just a Few Words
Sometimes all it takes is a few simple words to brighten a service dealer’s day. And most of the time, those words result in a parts sale you otherwise could have missed.
Import Insights: Delivering the Sale
‘Delivering the sale’ can mean a lot of things to a lot of people. For me, it means jumping through whatever hoops I need to jump through to get the parts my customer needs. From my domestic parts background, I remember completing nearly every sale on the first pass. That is, we usually had everything
Top Ten Distribution Influences
For the eighth consecutive year, Counterman magazine presents the ten trends and issues that influence the aftermarket parts distribution industry. For this year’s list, Counterman and aftermarketNews.com editors examined all the major issues, eventually paring the list down to those issues that most affect today’s and tomorrow’s aftermarket industry.
Thank You, Bob
Sometimes you don’t realize just how important a person was to you until they’re gone.
Are We Up to the Challenge?
New marketing campaigns underscore the OE resolve to get serious about the parts and service business.
Action and Reaction
Remember manufacturer sales people? There might be a connection between their reduction and a renewed strength of the OE brand.