A World with No Choice
Take time to get involved in our industry. The future of your own business may depend on it.
Complaining as Sport
Complaining has become a national pastime – less about the automotive aftermarket and more about the OE side of the world.
Striking a Chord
Jerry Ives knows how to make music behind the counter. He says that engines and music composition are very similar, mathematically speaking.
Top 10 Distribution Influences
A variety of factors – both positive and negative – impact aftermarket distribution. For the sixth year, Counterman editors present their view of the top 10 influences that impact the industry.
Eyes on the Prize
Pricing is an important factor in running an auto parts business. But it’s not the only one.
2002 Parts Store Market Profile
So what is average? If you’re talking about things easily quantified like return rates, the answers are easy. But what about parts stores themselves?
Getting Your Fair Share?
Import OEs have aggressive wholesale programs that are designed to steal business away from you. What are you doing to stop it?
The Modern Diagnostic Process
Just before the beginning of the 20th century, Sir Arthur Conan Doyle’s famous fictional detective, Sherlock Holmes, revolutionized criminal investigation by using the scientific process to arrive at a factual, rather speculative, outcome. For the past decade, a similar revolution has been taking place in the automotive service industry. Today, a new type of technician
There’s More than Meets the Eye
Commitment, dedication, sincerity and integrity – those are the words that best describe this year’s Counterperson of the Year.