An All-Access Pass?
Long before the age of Internet access, Samuel Johnson, the great 18th-century English author and literary scholar, said, “Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information upon it.” Johnson’s observation accurately describes the automotive repair information access issues of today because, although an auto mechanic
Divided We Stand
What kind of issue is the “Right to Repair?” It depends on whom you ask. Why does this issue divide technicians, distributors and manufacturers? What can the aftermarket industry learn from this critical debate?
Creating Better Customers
Despite all the soft and fuzzy reasons companies say they provide training, there’s still one hard fact: Training makes better customers. That’s a major reason why many manufacturers continue to operate robust counter and technician training programs. Training leads to higher average tickets and reduced comebacks, and that’s great for everyone manufacturer, WD, store and