The Numbers Game
The aftermarket is very much a numbers game. Knowing what the numbers mean is the first step in developing a winning strategy.
New Information Technology
Automotive technicians deserve more credit than theyre given. Many really are becoming more Internet savvy and computer literate.
My Kingdom for a Caliper
We were’nt looking for a Citron caliper, after all. But even so, errors in catalogs (both print and electronic varieties) cost everyone.
The Brains Behind the Wheel
This is not your fathers Oldsmobile. These days cars are smart, equipped with computers that monitor everything from timing to traction.
Top 10 Distribution Influences
A variety of factors – both positive and negative – impact aftermarket distribution. For the sixth year, Counterman editors present their view of the top 10 influences that impact the industry.
2002 Parts Store Market Profile
So what is average? If you’re talking about things easily quantified like return rates, the answers are easy. But what about parts stores themselves?
The Modern Diagnostic Process
Just before the beginning of the 20th century, Sir Arthur Conan Doyle’s famous fictional detective, Sherlock Holmes, revolutionized criminal investigation by using the scientific process to arrive at a factual, rather speculative, outcome. For the past decade, a similar revolution has been taking place in the automotive service industry. Today, a new type of technician
ASE P2 Test Prep: Automatic Transmissions
An automatic transmission shifts itself using engine rpm, load and other inputs to regulate shift points and gear engagement. Older automatics have mechanical/hydraulic controls, while newer automatics have electronic/ hydraulic controls and are operated by a computer (the powertrain control module or a separate transmission control module). All automatics require some type of oil for