15th Annual Tech Forum
This month, Counterman presents the 15th annual Technical Forum, a question-and-answer style section that addresses some of the questions you and your customers need to know.
High-Voltage Hybrids
Hybrids are here to stay and they’re appearing in increasing numbers in your customers’ service bays. They need the parts, you need the knowledge.
Never Say ‘No’
When customers call, do you ever say you don’t have “it?” Not having “it” puts your business on the fast track to killing your relationship with a customer.
Annual Technical Training Seminars
Every April, Counterman presents the annual Technical Sales Seminars. This year’s seminar series provides the technical details on 12 essential product categories.
Air Conditioning Parts Sales
A/C systems are complex — and the parts and repairs can be costly. Understanding the system and its interrelated parts, as well as the potential problems, will result in better customer service and lower returns.
ASE Test Prep: HVAC System
There will be three questions on the ASE P2 test that deal with the vehicle heating, ventilation and air conditioning system.
Tech Forum: Refrigerant
QUESTION: Who can legally buy refrigerant? ANSWER: Under federal law, it is illegal to sell R-12 refrigerant to anyone who has not passed an EPA-required certification course on refrigerant recovery and recycling procedures. This applies to professional technicians as well as DIYers. Some states and municipalities also have their own “can ban” laws that prohibit
Alternative Refridgerants: The Future of Climate Control
Alternative Refrigerants: The Future Of Climate CoCurrently, the North American vehicle manufacturers have no plans to phase out R-134a, but they are looking at ways to reduce the refrigerant capacity of A/C systems so they contain less R-134a. Some of today’s new cars only require a refrigerant charge of 13 oz. – which is not even a full 14 oz. can of refrigerant!
The DNA Of VIN
It’s all in the Vehicle Identification Number (VIN), and if you can’t decode it for your customers, you might end up sending out the wrong parts. The result: returned parts and, worse – angry, dissatisfied customers.
Filter Technology
Information on replacing and caring for filtration systems.