AAPEX 2019 Spotlights Innovative Products, Vehicle Technology
AAPEX 2019 served as the world’s gathering place for automotive aftermarket professionals to conduct business, see new-product launches, participate in advanced training and learn about the hottest trends and vehicle technology.
Advance Professional EVP Bob Cushing: ‘Digital Roadmap’ Will Continue to Be Major Focus in 2019
Bob Cushing: “We rolled out a number of major initiatives in 2018. They were all about improving the customer experience through the introduction of new technology.”
S/P2 Partners With ASE And ASE Education Foundation To Provide Mentoring Program For The Automotive Industry
The program is designed to help businesses identify and train service personnel to become mentors to students and entry-level employees.
Advance Auto Parts’ Bob Cushing: Strategic Decisions Helping Advance Say Yes To Customers More Often
What does the new year hold? We’re starting 2018 by getting the lowdown on the automotive aftermarket for the year ahead through the eyes and ears of aftermarket leaders.
Executive Interview With Bob Cushing, Executive Vice President, Professional, For Advance Auto Parts
In this exclusive Executive Interview from aftermarketNews Editor Amy Antenora, Cushing brings us up to speed on how things are progressing with the merging of Advance, Autopart International, Carquest and WORLDPAC.
Automotive Distribution Network Joins University Of The Aftermarket Foundation As A Lifetime Trustee
The Network will take an active role on the University of the Aftermarket Foundation Board of Trustees. David Segal, president of New Hampshire-based Automotive Supply Associates (ASA), will serve as the Network’s representative on the board.
It’s a Solution, Not a Cost
There are precious few things in this business that can’t be solved with employee and customer training. Here are just two examples. Is there anything training can’t solve? In the lofty circles of industry cocktail party conversation, lots of lip service is devoted to all sorts of industry woes. Perhaps none, however, is as lamented
The Disappearing Customer
For the motorist, a lack of highly qualified technicians can mean higher costs and longer waits. But for the auto parts distributor, the ramifications hit a little closer to home: A potential technician shortage is a potential customer shortage. For the motorist, a lack of highly qualified technicians can mean higher costs and longer waits.
A Helping Hand
Customers can sometimes be a real headache. But they’re also the very reason you’re in business. Make sure they stay in business too.
HD Repair Shops Report Increases in Counter Sales, Labor Rates
The data comes from a Fullbay report published in partnership with ATA’s Technology and Maintenance Council.
