Complaining as Sport
Complaining has become a national pastime – less about the automotive aftermarket and more about the OE side of the world.
Top 10 Distribution Influences
A variety of factors – both positive and negative – impact aftermarket distribution. For the sixth year, Counterman editors present their view of the top 10 influences that impact the industry.
Eyes on the Prize
Pricing is an important factor in running an auto parts business. But it’s not the only one.
Store Science
Math, physics, chemistry – these are obvious subjects that all relates to automotive technology. But what about biology?
Industry Report: The Chassis Market
Mike Smith of Dana/Spicer blames the decline of steering and suspension parts on the increased sales of new vehicles, improved durability of OEM parts and market shifts in the vehicle population. "It’s not unusual to see a lot of import cars go to the scrapyard without ever having any significant chassis parts replaced," said Smith.
Getting Your Fair Share?
Import OEs have aggressive wholesale programs that are designed to steal business away from you. What are you doing to stop it?
The Modern Diagnostic Process
Just before the beginning of the 20th century, Sir Arthur Conan Doyle’s famous fictional detective, Sherlock Holmes, revolutionized criminal investigation by using the scientific process to arrive at a factual, rather speculative, outcome. For the past decade, a similar revolution has been taking place in the automotive service industry. Today, a new type of technician
ASE P2 Test Prep: Electrical System
Information to help parts professonals pass the ASE P2 test.
ASE P2 Test Prep: Hvac
Information to help parts professonals pass the ASE P2 test.