‘Pay On Scan’ Poses Hurdles for Suppliers
‘Pay on Scan’ (POS) is AutoZone’s newly proposed payment system that is causing ripples throughout the company’s supplier base.
Sell Trust by Educating Your Staff
When was the last time you saw a manufacturer’s rep? But with the disappearance of the rep comes the realization that product education must be a self-taught endeavor.
Customer Expectations: DIY vs. Professional Customers
Selling Braking Systems Parts Different kinds of customers expect different kinds of service.
Reeling from Returns
The Top Seven Reasons Technicians Return Product – Causes & Cures
A World with No Choice
Take time to get involved in our industry. The future of your own business may depend on it.
Complaining as Sport
Complaining has become a national pastime – less about the automotive aftermarket and more about the OE side of the world.
Top 10 Distribution Influences
A variety of factors – both positive and negative – impact aftermarket distribution. For the sixth year, Counterman editors present their view of the top 10 influences that impact the industry.
Eyes on the Prize
Pricing is an important factor in running an auto parts business. But it’s not the only one.
Store Science
Math, physics, chemistry – these are obvious subjects that all relates to automotive technology. But what about biology?
Industry Report: The Chassis Market
Mike Smith of Dana/Spicer blames the decline of steering and suspension parts on the increased sales of new vehicles, improved durability of OEM parts and market shifts in the vehicle population. "It’s not unusual to see a lot of import cars go to the scrapyard without ever having any significant chassis parts replaced," said Smith.