Cost Crunch
Rising gas prices continue, but so must your parts deliveries. What do you do?
Questions & Answers
Where do technicians go to find answers? They often head straight for their trusted parts professional, a multi-skilled business partner who seems to have all the answers.
Are Your Customers Really Happy With Your Service?
These days, customers can obtain quality parts at good prices from a variety of sources. However, people still buy from people. What sets you and your store apart from the competition, now and in the future, is your quality of service. You have a well-stocked inventory, and what you consider to be a competent staff.
Collaborating with the Enemy
The high level of warranty returns in the industry is certainly one of our enemies. It appears to me, somewhat ironically, that an opportunity for true collaboration may exist within this industry-wide problem. This marketing "tool" (some might call it "sham") just might offer enough similar circumstances and ill-fated characteristics to entice parts manufacturers and
Technology Revisited
Five years after the tech boom, the industry is refining its use of technology
Finding the ‘Best’ Training
Training is among the most important aspects of the parts and service business. This four-part training series examines the ins and outs of world-class store training.
Store “Gap Analysis”: Bridging the Gap
Training is among the most important aspects of the parts and service business. This five-part training series examines the ins and outs of world-class store training.
The Disappearing Customer
For the motorist, a lack of highly qualified technicians can mean higher costs and longer waits. But for the auto parts distributor, the ramifications hit a little closer to home: A potential technician shortage is a potential customer shortage. For the motorist, a lack of highly qualified technicians can mean higher costs and longer waits.
Turn Your Store into a “Learning Organization!”
Employees can do their jobs faster and better if they know the critical elements before starting the tasks. Or to use the better-known clich: "Knowledge is Power." Training Part ITraining is among the most important aspects of the parts and service business. This five-part training series examines the ins and outs of world-class store training.
Pac Man Fever
Pricing pressures in the automotive parts business are so bad that prices have remained essentially unchanged since 1982.