Time and a Half
Do your professional customers charge for diagnostic time? Should they? This month, Gary Goms discusses the controversies surrounding what really should be a common industry practice.
Process Improvement: Creating Benchmarks
Great boxing champions don’t become winners without carefully studying their opponents. The same goes for great business owners. To maximize your business potential, always keep an eye on the competition.
What’s Wrong?
Read this month’s letters to the editor.
Inventory Management: The Quickest Wins the Race
In the fast-moving world of retail sales, having the right part on the shelf is more often than not the difference between making the sale — or losing it.
Back to School
Training — it’s a familiar word in the aftermarket, yet some industry professionals don’t seem to realize the importance of its meaning.
Git-R-Done!
Ever hear the motto, “Speed kills?” I guess most haven’t in this multi-tasking world. Why does everybody want to go so fast? Why does everybody think they have to “multi-task” to get ahead? Where is everybody going, and why are they doing so many things at once? Nothing good has ever come from going as
The Formula
If you’re looking for the formula to win more business, the key just might be standing next to you at the counter.
What Defines a Champion?
You can’t have a winning parts team without the right players. Teammates must train hard, execute plays strategically and most importantly, know when it’s okay to laugh if they fumble and drop the ball.
Top 10 Distribution Influences of 2006
This month Counterman and aftermarketNews editors present the top 10 topics that most affect distribution today.
Lookin’ Good
Editor’s Note: This is the fourth article in a series on customer service. The first article, Creating Customer Loyalty: Are Your Customers Really Happy With Your Service, as well as the second, Bridging The Reliability Gap, and the third, Treating Customers with Empathy, can be found online at https://www.counterman.com. In the brick and mortar world