Managing a Moving Target
The ever-increasing challenges of inventory management, customer connectivity, advancing technology and never-ending business and logistical demands have made cutting-edge store management systems a necessity for today’s successful distributor.
You Might Be a Parts Pro If…
Are you a real parts professional? Here are some sure-fire clues to know if you’re really a parts pro or not.
Top 10 Distribution Influences of 2006
This month Counterman and aftermarketNews editors present the top 10 topics that most affect distribution today.
ASE Test Prep: Braking System
There will be three questions on the ASE P2 test that deal with the braking system, parts and products.
Candy and Cashews
What’s the real difference between jobbers and retailers? These days, it’s really more than just the snacks each sells.
The Real Rock Stars
If technicians are the industry’s rock star, what are the parts professionals?
The DNA Of VIN
It’s all in the Vehicle Identification Number (VIN), and if you can’t decode it for your customers, you might end up sending out the wrong parts. The result: returned parts and, worse – angry, dissatisfied customers.
Six Steps to Knock-Out Service
Want to knock out your customers with first-rate service? Here are six ways to wow your professional customers.
Import Parts Sales: It’s a Whole Different World!
Think selling domestic lines is the same as selling import products? I thought so, until I entered the world of the import parts specialist.
Mirror Image
Counterfeiting is big business, accounting for five to eight percent of all goods sold worldwide.