A Shop’s Perspective: Dealing with Store & WD Sales Reps
Attention sales reps: To maintain a healthy business relationship with customers, it’s best to know your clients, fulfill their needs and, most importantly, value their time.
Where is Everybody?
I’m all for industry collaboration, but are the invitations going out to everyone?
The Collapse of American Remanufacturers Inc: An In-Depth Look at Ari’s Fall into Bankruptcy
At one time, American Remanufacturers, Inc. (ARI) was huge, with a near legendary aftermarket executive at the helm. But in the span of 25 months, the honeymoon between ARI and its new CEO Larry Pavey was more than over — it had ended in a bitter divorce that jeopardized the reputation of a respected leader,
Specialized Employee Training
The investment you make in your store will provide positive returns for business and added benefit for your employees.
The Big Getter
Every February, we list the 20 largest store groups in the industry, and each year this list reveals significant changes in store ownership.
Why Don’t I Give You All of My Business?
Most parts distributors strive for the exclusive business relationship with their dealer accounts, but most often shops, for various reasons, tend to spread their business around.
Finding the Right Source
Import parts specialists deal with the most discriminating, parts-specific technicians in the industry, and their parts needs require a special kind of knowledge and dedication.
Why Do I Call the EO Dealer for Parts?
Original-equipment technology, telematics and plain-old marketing are stealing away your professional accounts. Find out why they call the dealer instead of you.
Alfred State College: Progress Through Partnership
Under the banner of ‘Progress Through Partnership,’ Alfred State College’s Automotive Trades program held an Automotive and Heavy Duty Industry Open House in September at its Wellsville, NY, campus.
Shhh! Are You Listening?
We all tend to talk too much when we’re in front of customers. Often, the best policy is to shut up and let them talk.