The state of auto repair service: Technician shortages, jobber training and new tech
Now that the festivities of the holidays have become memory, it’s time to look at a few of the changes we can expect to see in automotive service during 2010.
Future Shock
Given that group technician programs have the ability to increase the profitability and viability of the average independent repair shop, what technical and marketing challenges do they face?
The Complexities of Multiplexing
We can surely count on multiplexing to proliferate throughout all vehicle lines and become a common issue in future aftermarket parts distribution and service. But only time will tell how the aftermarket will adapt.
Top Ten News Makers of ’07
For the fourth year in a row, the editorial staffs of aftermarketNews and Counterman magazine have selected 10 individuals who have made an impact on the industry this past year. The list is presented in alphabetical order.
Top 10 News Stories of 2007
For the fourth year in a row, the editorial staffs of aftermarketNews and Counterman magazine have selected what they determined to be the most significant events to impact the automotive aftermarket in the past year. News stories are presented in chronological order.
Fuel Surcharges: How Much Will Customers Pay?
When the price of fuel rises, the cost of doing business rises too. If customers want a part delivered, no matter how near or far, chances are they’re going to have to pay a fuel surcharge. Just how much are they willing to pay?
Where Have All the Product Reps Gone?
When you have questions about a part, you don’t want to talk to a computerized “options” voice on the other end of the line. You want to talk to a real person, with real knowledge. Will the good old days of real product reps ever return?
The Bottom Line
Want to improve the industry? An industry advocate discusses how to get involved in grassroots recruitment efforts that benefit everyone.
Making the Sale Means Minding Your Manners
Proper outside sales etiquette not only requires good manners, but it also demands common sense. Don’t walk into a shop during its busiest hours and if you make a promise, follow through.
The Top 10 News Makers of 2006
For the third year in a row, the editorial staffs of aftermarketNews and Counterman magazine have selected 10 individuals who have made an impact on the industry this past year.