Top Ten News Stories o2004
Whether you believe 2004 was a good or bad year for the aftermarket, no one can argue this was a big news year for our industry. Here’s a month-by-month look at what Counterman and aftermarketNews.com and consider to be biggest news events of 2004.
The Right Call
For the folks in Pittsfield, New Hampshire, seasoned auto parts veteran Dennis Call has the reputation of being both a good counterperson and community leader.
Divided We Stand
What kind of issue is the “Right to Repair?” It depends on whom you ask. Why does this issue divide technicians, distributors and manufacturers? What can the aftermarket industry learn from this critical debate?
The Path to an Efficient Store
Ever heard of Six Sigma? It’s all the rage among parts manufacturers in their never-ending quest to find the zen of efficient operations. At the heart of Six Sigma is Kaizen, and you can use its techniques to create a more efficient business environment too.
The Super Stores
An In-Depth Look At The 20 Largest Store Groups The big distributors in the industry just keep getting bigger. See how the most influential store groups in the industry have grown over the last 12 months.
Top Ten News Makers of 2004
For the first time ever, Counterman magazine and aftermarketNews.com bring you The Top 10 Newsmakers of 2004. Our editorial team took a look at some of this industry’s most influential leaders and selected the 10 we believe had a direct impact on the aftermarket in 2004.
The Great Brand Debate
A brand is a promise. But the bigger question is: Just what exactly does your brand promise?
WD Deliveries: Winning Through Teamwork
The sorry state of the U.S. Olympic basketball team in Athens is a lesson in why teamwork brings home the gold every time, while the individual ends up settling for bronze.
WD Deliveries: It’s Somewhere in the Middle
Do you know the difference between DIY, DIFM and DIT? Let’s examine where the answer lies.