Clutches: Getting a Grip
When a customer needs a replacement clutch, what kind of clutch should you recommend? One that fits, works and feels the same as the original? Or one that can handle more torque and provide better all-round performance than the original? The worst thing you can do is recommend a cheap replacement clutch, or one that’s
Next-Generation Import Specialist Tests Launch at AAPEX 2008
by Lee Kadrich The aftermarket parts and service industry needs qualified personnel to drive sales and provide top-notch customer service. Recognizing this need, the Auto International Association (AIA), a segment of the Automotive Aftermarket Industry Association (AAIA), created its certification program in 1989. Recently updated, the program is designed to help create “real experts” in
ASE P2 Test Preparation Guide
This month, Counterman magazine publishes its annual test preparation guide to the upcoming ASE automobile parts specialist (P2) test. This fall’s nationwide testing dates are Nov. 13, 18 and 20.
The ABCs of Technical Skill Levels
Sitcom stereotypes are no match for today’s master technician.
Hybrid Service, Please
Service opportunities lie mainly in the future as hybrids move out of warranty and into the independent service bays.
High Voltage
Hybrid vehicles of all types and sizes are all in high demand but in short supply.
Future Shock
Given that group technician programs have the ability to increase the profitability and viability of the average independent repair shop, what technical and marketing challenges do they face?
Steering & Suspension
Worn steering, suspension parts are often the most overlooked —and most crucial — components of automobiles.
Do I Sound Frustrated?
If the goal is to be correct only 95 percent of the time, then we’re doing a good job. But that ‘95 percent feeling’ will get us in trouble and send customers away from doing business with us.
Don’t Forget to Torque Down
I just received the latest copy of Counterman. I was very surprised when I finished reading the article titled “The Perfect Brake Job” in the Technical Training Series insert. I have been working on cars since I was about eight. As I was reading the article I noticed that each paragraph regarding the diagnosis of