Employees Start Your Engines
Training is among the most important aspects of the parts and service business. This five-part training series examines the ins and outs of world-class store training. Around my hometown in Charlotte, N.C., from February through December, all we talk about is racing. With almost every race team headquartered and garaged within a 50-mile radius, the
Special Report: Data Warehouse
Running a business requires more than just an Excel spreadsheet. Aftermarket Auto Parts Alliance has discovered a way to bring the power of the group to the business of benchmarking.
Special Report: Data Warehouse
Running a business requires more than just an Excel spreadsheet. Aftermarket Auto Parts Alliance has discovered a way to bring the power of the group to the business of benchmarking.
On a Mission
Keep an eye out for the next issue of Counterman. It will include an all-new product-specific technical training series.
12th Annual Tech Forum
Your customers have the questions, and youre the ones they look to for the answers. This month, Counterman presents some of the issues surrounding many important product categories. Air Conditioning Q. Is the retrofit market still hot? A. According to a recent survey by the Mobile Air Conditioning Society (MACS), approximately 40 percent of the
Flash! Reprogramming Vehicle Computers
Typically, when someone brings up the subject of “flashing” you get two reactions. The technologically informed parts professionals think about added revenue and service, while rowdier folks think about doing something that could land them in front of a judge.
Managing Technology Through Parts Store Management Systems
Connectivity has always been important in distribution, but the Internet has changed how essential connectivity really is.
Action and Reaction
Remember manufacturer sales people? There might be a connection between their reduction and a renewed strength of the OE brand.
No Time to Train?
Don’t have time to train? You’re not alone.
Ready to Sell Your Store?
PART 1 PART 2 PART 3 PART 4 If you are a small business owner, particularly of an auto parts store, you have probably poured more than a little of yourself into the business over the years. Like a proud parent, you have watched this enterprise grow and blossom, undoubtedly into a much larger